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Hospitality Study guides, Revision notes & Summaries
Looking for the best study guides, study notes and summaries about Hospitality? On this page you'll find 65 study documents about Hospitality.
Pineapple - ANSWER-What has been a symbol of hospitality for centuries?



Hospitality - ANSWER-This is any organization that provides food, shelter, recreation, and other services to people away from home.



False - ANSWER-True or false: Hospitality just has to do with hotels.



Management - ANSWER-This has to do with planning, organizing, staffing, leading, and controlling.



Hospitality management - ANSWER-Planning, organizing, staffing, leading, controlling resources to create positive ex...
Hospitality Final Exam with Complete Solutions
Last document update:
ago
Pineapple - ANSWER-What has been a symbol of hospitality for centuries?



Hospitality - ANSWER-This is any organization that provides food, shelter, recreation, and other services to people away from home.



False - ANSWER-True or false: Hospitality just has to do with hotels.



Management - ANSWER-This has to do with planning, organizing, staffing, leading, and controlling.



Hospitality management - ANSWER-Planning, organizing, staffing, leading, controlling resources to create positive ex...
IntroductIon hospItalIty FInal test

2023| graded a+

1 . Who is the best judge of service quality?

A) staff members

B) managers

C) the owner of the service business

D) the person receiving the service " - ANSWER the person receiving the

service

"

2. Which of the following is the BEST definition of good service?

A) work done for others

B) meeting customers' needs in the way that they want and expect

C) matching employees' service expectations with the organization's ser...
IntroductIon hospItalIty FInal test 2023 Exam
Last document update:
ago
IntroductIon hospItalIty FInal test

2023| graded a+

1 . Who is the best judge of service quality?

A) staff members

B) managers

C) the owner of the service business

D) the person receiving the service " - ANSWER the person receiving the

service

"

2. Which of the following is the BEST definition of good service?

A) work done for others

B) meeting customers' needs in the way that they want and expect

C) matching employees' service expectations with the organization's ser...
Hospitality 2023| graded a+

The lodging industry in the United States started with which of the following types of

hotels - ANSWER Roadside limited-service hotels

Who is the founder of Holiday inn - ANSWER Kemmons wilson

"Mom and Pop hotels" refer to which of the following types of hotels - ANSWER

Single unit properties

When did chain hotels start to emerge in the united states - ANSWER 1950's

and 1960's

Which of the following organizations launch the star system for hotel rating...
Hospitality 2023| graded a+
Last document update:
ago
Hospitality 2023| graded a+

The lodging industry in the United States started with which of the following types of

hotels - ANSWER Roadside limited-service hotels

Who is the founder of Holiday inn - ANSWER Kemmons wilson

"Mom and Pop hotels" refer to which of the following types of hotels - ANSWER

Single unit properties

When did chain hotels start to emerge in the united states - ANSWER 1950's

and 1960's

Which of the following organizations launch the star system for hotel rating...
Which of the following might be an acceptable reason for a variance between the labor hours scheduled and the actual hours worked? - ANSWER-New work procedures create a training period and increase labor hours.

 . Out-of-order equipment results in additional manual labor.

 Hours worked by new employees

 All answers are correct



Jorge, a dining room supervisor, complained to his boss when the catering manager let two dining room buspersons leave work before their shift ended. - ANSWER-uni...
Hospitality Exam 2023/2024 Solved 100%
Last document update:
ago
Which of the following might be an acceptable reason for a variance between the labor hours scheduled and the actual hours worked? - ANSWER-New work procedures create a training period and increase labor hours.

 . Out-of-order equipment results in additional manual labor.

 Hours worked by new employees

 All answers are correct



Jorge, a dining room supervisor, complained to his boss when the catering manager let two dining room buspersons leave work before their shift ended. - ANSWER-uni...
time management - ANSWER-ability to plan and execute control over the amount of time spent on specific activities to effectively accomplish goals in a timely manner



Delegation - ANSWER-the process of assigning tasks to others



good work ethic - ANSWER-to demonstrate a _____, employees need to be professional, respectful and accountable at all times.



respect - ANSWER-to demonstrate_____, employees need to treat people with courtesy, politeness and kindness.



Integrity - ANSWER-To demons...
Hospitality - Exam Review 2023 Solved
Last document update:
ago
time management - ANSWER-ability to plan and execute control over the amount of time spent on specific activities to effectively accomplish goals in a timely manner



Delegation - ANSWER-the process of assigning tasks to others



good work ethic - ANSWER-to demonstrate a _____, employees need to be professional, respectful and accountable at all times.



respect - ANSWER-to demonstrate_____, employees need to treat people with courtesy, politeness and kindness.



Integrity - ANSWER-To demons...
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cursor

a flashing marker on a display screen that indicates where the next character to be entered will apear.







dashboard and flash reports

reports that are produced when predetermined parameters are attained and appear on a user's screen, but are not necessarily accompanied by hard copies.







gesture recognition applications

applications designed to respond to hand motions or facial expressions rather than physical interfaces such as a keyboard, mouse or touchscreen.







hard c...
managing technology in the hospitality industry Rated 100% Correct
Last document update:
ago
cursor

a flashing marker on a display screen that indicates where the next character to be entered will apear.







dashboard and flash reports

reports that are produced when predetermined parameters are attained and appear on a user's screen, but are not necessarily accompanied by hard copies.







gesture recognition applications

applications designed to respond to hand motions or facial expressions rather than physical interfaces such as a keyboard, mouse or touchscreen.







hard c...
Hospitality Law Final Exam 2024/2025 updated Questions And Answers 100% correct Verified
Exam (elaborations) • 23
pages
• 2024
* What does UCC stand for?Uniform Commercial Code

When something is suitable for buying and selling it means that it is....

a) Signatory

b) Common Carrier

c) Merchantable

d) Fiduciaryc) Merchantalble

The sickness or harm caused by the consumption of unsafe foods or beverages is known as

a) Food-Born Illness

b) Intoxication

c) Depressant

d) Social Hosta) Food-borne Illness

What is the collective name given to various laws and regulations that have been implemented to

ensure accuracy i...
Hospitality Law Final Exam 2024/2025 updated Questions And Answers 100% correct Verified
Last document update:
ago
* What does UCC stand for?Uniform Commercial Code

When something is suitable for buying and selling it means that it is....

a) Signatory

b) Common Carrier

c) Merchantable

d) Fiduciaryc) Merchantalble

The sickness or harm caused by the consumption of unsafe foods or beverages is known as

a) Food-Born Illness

b) Intoxication

c) Depressant

d) Social Hosta) Food-borne Illness

What is the collective name given to various laws and regulations that have been implemented to

ensure accuracy i...
Which of the following systems creates event contracts and generates banquet event orders?

a sales and catering system







Which of the following accounting applications would be used to track payment dates for outstanding invoices from vendors?

accounts payable module







All of the following are ways of establishing competitive advantage EXCEPT:

data processing







Which of the following is a software program that reads indexed websites and creates lists and links to sites that mat...
Hospitality Info Tech Questions With Correct Answers Graded A+
Last document update:
ago
Which of the following systems creates event contracts and generates banquet event orders?

a sales and catering system







Which of the following accounting applications would be used to track payment dates for outstanding invoices from vendors?

accounts payable module







All of the following are ways of establishing competitive advantage EXCEPT:

data processing







Which of the following is a software program that reads indexed websites and creates lists and links to sites that mat...
Hospitality sales and marketing final exam 2024/2025 updated Questions And Answers 100% correct Verified
Exam (elaborations) • 17
pages
• 2024
Which of the following statements about the relationship between marketing and sales is

true?The scope of marketing activities is more long-term than that of sales activities

Mick is responsible for evaluating the brand identity of a chain and recommending ways to

increase the value of the brand. For which of the following components of a hospitality

marketing mix is mick responsible?Product-service mix

Advertising and direct mail campaigns best fit into which of the following components of...
Hospitality sales and marketing final exam 2024/2025 updated Questions And Answers 100% correct Verified
Last document update:
ago
Which of the following statements about the relationship between marketing and sales is

true?The scope of marketing activities is more long-term than that of sales activities

Mick is responsible for evaluating the brand identity of a chain and recommending ways to

increase the value of the brand. For which of the following components of a hospitality

marketing mix is mick responsible?Product-service mix

Advertising and direct mail campaigns best fit into which of the following components of...
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