Hospitality Study guides, Revision notes & Summaries

* What does UCC stand for?Uniform Commercial Code When something is suitable for buying and selling it means that it is.... a) Signatory b) Common Carrier c) Merchantable d) Fiduciaryc) Merchantalble The sickness or harm caused by the consumption of unsafe foods or beverages is known as a) Food-Born Illness b) Intoxication c) Depressant d) Social Hosta) Food-borne Illness What is the collective name given to various laws and regulations that have been implemented to ensure accuracy i...

What component does lodging fall under?Hospitality(restaurants and hotels) what are the types of hotels, and what do they contain?* full service hotel - lodging property that offers guest rooms/meeting spaces as well as complete food and beverage services * a la carte - food-service operation in which menu items offered are individually priced * room service - food and beverage products served to guests in their sleeping rooms * select service hotels - lodging property that offers "select...

Which of the following statements about the relationship between marketing and sales is true?The scope of marketing activities is more long-term than that of sales activities Mick is responsible for evaluating the brand identity of a chain and recommending ways to increase the value of the brand. For which of the following components of a hospitality marketing mix is mick responsible?Product-service mix Advertising and direct mail campaigns best fit into which of the following components...

* What does UCC stand for?Uniform Commercial Code When something is suitable for buying and selling it means that it is.... a) Signatory b) Common Carrier c) Merchantable d) Fiduciaryc) Merchantalble The sickness or harm caused by the consumption of unsafe foods or beverages is known as a) Food-Born Illness b) Intoxication c) Depressant d) Social Hosta) Food-borne Illness What is the collective name given to various laws and regulations that have been implemented to ensure accuracy...

meaning of pinappleThe symbol of friendship, welcome, and hospitality Brought back from the west Indies by early European explorers during the 17th century. the pineapple cultivated in Europe then in North America it became the fruits served to royal and the elite it was displayed on doors and gateposts announcing parties. it is internationally recognized as the symbol of hospitality and the sign of friendliness warm cheer graciousness. IntangibilityServices are mostly intangible meaning gu...

Which of the following components of management best describes grouping similar tasks to create a position to be performed by one person? Organizing. The concept that many tasks required in the hospitality industry must be performed by people, and these people cannot be replaced by technology, is referred to as Labor-Intensive. The individual(s) responsible for the work of supervisors in an organization is the Manager. Human relations skills take time to develop. (T./F.) True. High employe...

What component does lodging fall under?Hospitality(restaurants and hotels) what are the types of hotels, and what do they contain?* full service hotel - lodging property that offers guest rooms/meeting spaces as well as complete food and beverage services * a la carte - food-service operation in which menu items offered are individually priced * room service - food and beverage products served to guests in their sleeping rooms * select service hotels - lodging property that offers "select...

Which of the following components of management best describes grouping similar tasks to create a position to be performed by one person? Organizing. The concept that many tasks required in the hospitality industry must be performed by people, and these people cannot be replaced by technology, is referred to as Labor-Intensive. The individual(s) responsible for the work of supervisors in an organization is the Manager. Human relations skills take time to develop. (T./F.) True. High employe...

Which of the following statements about the relationship between marketing and sales is true?The scope of marketing activities is more long-term than that of sales activities Mick is responsible for evaluating the brand identity of a chain and recommending ways to increase the value of the brand. For which of the following components of a hospitality marketing mix is mick responsible?Product-service mix Advertising and direct mail campaigns best fit into which of the following components of...

A guest's perception of the relationship between what was paid for a hospitality product or service relative to what was received for the payment is called value. Which answers the question "What do we want to create? Vision. Which is the act of granting employees the authority (power) to make key decisions within their areas of responsibility? Empowering. Which tool clarifies how a hotel will add value for guests, employees and others? Mission. Which is a universal need of all hotel gue...