Pearson Edexcel • Travel and Tourism
Latest uploads for Travel and Tourism at Pearson Edexcel. Looking for Travel and Tourism notes at Pearson Edexcel? We have lots of notes, study guides and revision notes available for Travel and Tourism at Pearson Edexcel.
-
1133
-
1
-
131
Modules Travel and Tourism at Pearson Edexcel
Notes available for the following courses of Travel and Tourism at Pearson Edexcel
- Unit 1 - The Travel and Tourism Industry
- Unit 2 - The Travel and Tourism Customer
- Unit 3 - Destination Europe
- Unit 4 - Destination Britain
- Unit 5 - Travelling Safely
- Unit 6 - Resort Operations
- Unit 7 - Responsible Tourism
- Unit 8 - Current Issues in Travel and Tourism
- Unit 9 - Working in Travel and Tourism
- Unit 10 - Promotion and Sales in Travel and Tourism
- Unit 11 - Special Interest Holidays
- Unit 12 - Travel Organisations
Popular books Pearson Edexcel • Travel and Tourism
Latest notes & summaries Pearson Edexcel • Travel and Tourism
In this assignment, I am going to be discussing the current procedures (customer facing and 
back-office procedures) and information sources that are used. Plus, I will be discussing 
legislation (what it is and how it affects travel agency operations) whilst applying specialist 
language in context.
In this assignment, I am going to be discussing in detail about the different types of travel agents: Multiple, Independent, Business, Call Centre, Online and Regional. Also, I am going to explain what a homeworker and a consortia membership is, as well as providing examples. I will also talk about the products and services of each travel agent and compare them to each other.
This assignment goes through what PESTLE is along with historical events that link to each part of PESTLE. I then have a timeline that goes from the 70s to the present day that explains important historical events. Finally, I have explained 3 graphs in detail.
This is a factfile that explains the three sectors- private, public and voluntary- whilst going into detail in three different companies that are in these sectors.
This assignment goes through many sectors ( transport, accommodation, tour operators, travel agents, visitor attractions, guiding services and ancillaries) that make up our travel and tourism industry.
For this, I have written a reply to a customer complaint letter regarding an issue that they had.
In this assignment, I have explained two different scenarios where I have had to solve a customer complaint. I explained what the issue was, how I solved it as well as what I could do to improve.
In this assignment, I am going to define what excellent customer service is whilst explaining the different skills needed to deal with different types of customers. Also, I will explain what internal and external customers are with examples. I will pick two organisations (an Airline and a Hotel Chain) and explain what the needs and expectations are of different travellers with examples. Then, I will state what each organisation could improve on in order to better the organisation’s customer se...
This document shows my first assignment from the customer service unit. This assignment includes two examples of times that I was a mystery shopper (one in a travel agents and one in a restaurant) along with details regarding many aspects of these places. Also, in this assignment, there are two flow charts along with improvements that could be made.
This document contains the possible areas of congestion during normal operations, explaining why these areas are prone to congestion and the measures that can be taken to prevent or minimise congestion