Btec business level 3 investigating customer service Study guides, Revision notes & Summaries

Unit 14: Investigating Customer Service Assignment 2: Distinction* graded quality work with great structure and content for you to use this as a template to get a Distinction in this Assignment 2. therefore also contains THE SCRIPT FOR ROLE PLAY and this meets all the criteria: P4: Demonstrate communication and interpersonal skills appropriate to meet customer needs in different situations. P5: Review own customer service skills, identifying gaps where improvements could be made. P6 - Prese...

Unit 14 - Assignment 2 Includes Preparation Street P4 P5 P6 M3

Unit 14: Investigating Customer Service Assignment 1: Distinction* graded quality work with great structure and content for you to use this as a template to get a Distinction in this Assignment 1. this meets all the criteria: P1 - Describe the different approaches to customer service delivery in contrasting businesses, P2 - Examine ways that the customer service in a selected business can meet the expectations and satisfaction of customers and adhere to relevant current legislation and regul...

BTEC Level 3 Business: Unit 14 Investigating Customer Service. All criteria. Distinction Grade.

BTEC BUSINESS LEVEL 3 INVESTIGATING CUSTOMER SERVICE

P2 for UNIT 14 Examine ways that customer service in a selected business can meet the expectations and satisfaction of customers and adhere to relevant current legislation and regulations. Distinction standard

D1 for UNIT 14 Evaluate the importance for a selected business of providing excellent customer service and adhering to relevant current legislation and regulations. Distinction standard

P1 for UNIT 14 Describe the different approaches to customer service delivery in contrasting businesses. Distinction standard

D2 for UNIT 14 Evaluate the benefits of improvements to customer service performance for the business, the customer and the employees Distinction standard

Skills Audit for UNIT 14 Distinction standard