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P4 (Skills Audit)

2.0
(1 reviews)
8 sold
6 pages
2017/2018 Written for academic year
Institution PEARSON (PEARSON)
Module Unit 14 - Investigating Customer Service
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Skills Audit for UNIT 14 Distinction standard

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How would you rate your
SKILLS AUDIT competency in this skill?

Customer service
skills and behaviours Poor AverageGood Excellent


Written

x
Oral

x
Effective listening

Presentation (incl. self-
presentation, attitude, x
behaviour, hygiene)

x
Body language

x
Negotiation


Barriers to communication

How would you rate your
SKILLS AUDIT competency in this skill?
Dealing with
customer service
requests and
complaints Poor AverageGood Excellent

x
providing infoirmation


promoting products

x
taking messages



keeping records

x
Giving advice

x
dealing with complaints
ICT Skills for
customer service

x
Use of email

Document information

Study Level
BTEC
Subject
Business 2016 NQF
Uploaded on
June 26, 2018
Number of pages
6
Written in
2017/2018
Type
Essay
Professor(s)
Unknown
Grade
D
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Reviews from verified buyers

Reviewer avatar
dmccague Business 2016 NQF · 1 review
7 year ago

Will not allow me to print properly or retype in

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