Btec business level 3 investigating customer service Study guides, Revision notes & Summaries

P3 for UNIT 14 (Research methods a business can use to make improvements to the customer service provision) Distinction standard

M2 for UNIT 14 Analyse different methods of monitoring customer service for a product or service in contrasting businesses Distinction standard

M1 for UNIT 14 Analyse how legislation and regulation impacts on customer service provision in a selected business Distinction standard

P1 - Describe the different approaches to customer service delivery in contrasting businesses. P2 - Examine ways that customer service in a selected business can meet the expectations and satisfaction of customers and adhere to relevant current legislation and regulations. M1 - Analyse how legislation and regulation impacts on customer service provision in a selected business. D1 - Evaluate the importance for a selected business of providing excellent customer service and adhering to relevant cu...

P4 Demonstrate communication and interpersonal skills appropriate to meet customer needs in different situations

SWOT for UNIT 14 Distinction standard

P6 for UNIT 14 (Development Plan) Distinction standard

P3 Research methods a business can use to make improvements to the customer service provision. M2 Analyse different methods of monitoring customer service for a product or service in contrasting businesses. D2 Evaluate the benefits of improvements to customer service performance for the business, the customer, and the employee.