Rhirhi5773
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Describe the stages of the recruitment and selection process, identifying good practices
P3 requires learners to describe the recruitment and selection process from the perspective of both the prospective employer and the applicant. All stages must be fully described and good practices identified, for example how to complete an application form, how to lay out a CV etc, therefore a simple flow chart would not provide sufficient evidence at this level.
- Summary
- • 7 pages •
P3 requires learners to describe the recruitment and selection process from the perspective of both the prospective employer and the applicant. All stages must be fully described and good practices identified, for example how to complete an application form, how to lay out a CV etc, therefore a simple flow chart would not provide sufficient evidence at this level.
P2 - Roles, responsibilities, entry requirements and progression routes for two jobs
Goes into detail concerning being an airline pilot and a cleaner. The roles, responsibilities, entry requirements and progression routes for the two jobs with detailed descriptions of each.
- Summary
- • 5 pages •
Goes into detail concerning being an airline pilot and a cleaner. The roles, responsibilities, entry requirements and progression routes for the two jobs with detailed descriptions of each.
P1 - Describe career opportunities within different industries in the travel and tourism sector
Talks about different jobs such as being a airline pilot, air hostess, customer service agent and others
- Summary
- • 3 pages •
Talks about different jobs such as being a airline pilot, air hostess, customer service agent and others
Telephone conversation plannings for the needs of a customer
Document includes the customers needs to change their seats on their flight. Different prices and flight seat classes according to what possible questions the customer may ask
- Summary
- • 3 pages •
Document includes the customers needs to change their seats on their flight. Different prices and flight seat classes according to what possible questions the customer may ask
Letter reply to a customers complaint
The letter concerns an apology from a customer service agent. The letter includes how the organisation will make up for the issues the customer faced.
- Summary
- • 2 pages •
The letter concerns an apology from a customer service agent. The letter includes how the organisation will make up for the issues the customer faced.
Face-to-face dealing with needs of a customer and their needs
Looks into what accommodation, transportation, attractions and travel dates would be suitable and the prices of these needs.
- Summary
- • 7 pages •
Looks into what accommodation, transportation, attractions and travel dates would be suitable and the prices of these needs.
D1 - Making recommendations to tourism organisations on how they can improve their customer servicce
Goes into detail on how an organisation can improve their customer service skills according to different needs and how they could have been met.
- Summary
- • 2 pages •
Goes into detail on how an organisation can improve their customer service skills according to different needs and how they could have been met.
M 1 - Assess how customer service provision meets specific needs in tourism organisations
Goes into detail concerning the different needs of customers and how organisations assess them
- Summary
- • 4 pages •
Goes into detail concerning the different needs of customers and how organisations assess them
P4 M2 and D2 - How factors are affecting the future, current and how they affect
This document looks into how factors are currently effecting and will be effecting the future of the travel and tourism industry. Weather, health, accessibility, products and services are looked into according to the affects of factors.
- Summary
- • 8 pages •
This document looks into how factors are currently effecting and will be effecting the future of the travel and tourism industry. Weather, health, accessibility, products and services are looked into according to the affects of factors.
M2 - How developments, trends and factors are currently having a significant (big) effect on the travel and tourism sector. D2 -Analyse how travel and tourism organisations are responding to changing trends and factors.
M2 looks into things like check-ins and the internet and describes how they have had a big effect on the travel and tourism industry for example. D2 analyses the changes in trends and factors and how businesses have adapted to them such as British airways and how they have introduced new routes according to which destinations customers have gained interest in.
- Summary
- • 6 pages •
M2 looks into things like check-ins and the internet and describes how they have had a big effect on the travel and tourism industry for example. D2 analyses the changes in trends and factors and how businesses have adapted to them such as British airways and how they have introduced new routes according to which destinations customers have gained interest in.