Rhirhi5773
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P2 - Outline different types of holidays available in long-haul destinations that meet specific UK visitors motivations
Looks into different long-haul destinations that UK visitors would be interested in such as New Zealand and Ontario Canada which is some of the examples.
- Summary
- • 12 pages •
Looks into different long-haul destinations that UK visitors would be interested in such as New Zealand and Ontario Canada which is some of the examples.
M3 - Review how different travel and tourism organisations motivate staff in the workplace.
Virgin Atlantic and Cadbury World are both used as examples and follow all the criteria.
- Summary
- • 3 pages •
Virgin Atlantic and Cadbury World are both used as examples and follow all the criteria.
M2 - Compare two jobs in the travel and tourism sector
Compares the job of being a pilot to a professional cleaner and the differences between the roles and responsibilities.
- Summary
- • 2 pages •
Compares the job of being a pilot to a professional cleaner and the differences between the roles and responsibilities.
Explain the factors that contribute to an effective workplace in travel and tourism organisations.
For P6, explain the factors that contribute to an effective workplace. Evidence could be in the form of an article, report or presentation and should include an explanation of factors, including the full content detailed under working environment, working relationships, incentives and training. Links should be made to the travel and tourism sector, but this can be in general, rather than specific terms, for example relating teamwork to the role of cabin crew or holiday representatives, rather th...
- Summary
- • 7 pages •
For P6, explain the factors that contribute to an effective workplace. Evidence could be in the form of an article, report or presentation and should include an explanation of factors, including the full content detailed under working environment, working relationships, incentives and training. Links should be made to the travel and tourism sector, but this can be in general, rather than specific terms, for example relating teamwork to the role of cabin crew or holiday representatives, rather th...
Describe the stages of the recruitment and selection process, identifying good practices
P3 requires learners to describe the recruitment and selection process from the perspective of both the prospective employer and the applicant. All stages must be fully described and good practices identified, for example how to complete an application form, how to lay out a CV etc, therefore a simple flow chart would not provide sufficient evidence at this level.
- Summary
- • 7 pages •
P3 requires learners to describe the recruitment and selection process from the perspective of both the prospective employer and the applicant. All stages must be fully described and good practices identified, for example how to complete an application form, how to lay out a CV etc, therefore a simple flow chart would not provide sufficient evidence at this level.
P3 - Know the customer service skills required to meet customer service needs
Goes into detail about what employees need to know in order to keep customers happy. Such as communication skills, building rapport, how to listen to customers, meeting their needs and so on.
- Summary
- • 8 pages •
Goes into detail about what employees need to know in order to keep customers happy. Such as communication skills, building rapport, how to listen to customers, meeting their needs and so on.
P2 - Describe customer service provision in travel and tourism organisations to meet the individuals needs of different types of customers
Goes into detail on how different organisations use different customer service skills to keep customers happy concerning their needs and wants.
- Summary
- • 4 pages •
Goes into detail on how different organisations use different customer service skills to keep customers happy concerning their needs and wants.
P1 - Importance of customer service to an organisation
Goes into detail concerning how organisations need good customer service and how it is important to them and to the customer and employee.
- Summary
- • 15 pages •
Goes into detail concerning how organisations need good customer service and how it is important to them and to the customer and employee.
M1 and D1 - How UK destinations attract inbound and domestic tourists
Goes into detail concerning the needs and requirements of inbound and domestic tourist. Things concerning language barriers, budgets, destination requirements such as different types of attractions and how they appeal to the tourists.
- Summary
- • 4 pages •
Goes into detail concerning the needs and requirements of inbound and domestic tourist. Things concerning language barriers, budgets, destination requirements such as different types of attractions and how they appeal to the tourists.
D2 - Analyse the factors that contribute to an effective workplace, highlighting good practice from different travel and tourism organisations.
Looking into the factors that contribute to an effective workplace using Richard Branson as an example.
- Summary
- • 2 pages •
Looking into the factors that contribute to an effective workplace using Richard Branson as an example.