Btec business level 3 investigating customer service Study guides, Revision notes & Summaries
Looking for the best study guides, study notes and summaries about Btec business level 3 investigating customer service? On this page you'll find 28 study documents about Btec business level 3 investigating customer service.
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P3
- Essay • 3 pages • 2018
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P3 for UNIT 14

(Research methods a business can use to make improvements to the customer service provision)

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M2
- Essay • 5 pages • 2018
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M2 for UNIT 14

Analyse different methods of monitoring customer service for a product or service in contrasting businesses

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M1
- Essay • 6 pages • 2018
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M1 for UNIT 14

Analyse how legislation and regulation impacts on customer service provision in a selected business

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Unit 14 P4
- Essay • 4 pages • 2018
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P4 Demonstrate communication and interpersonal skills appropriate to meet customer needs in different situations
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Unit 14 P1 P2 M1 D1
- Essay • 7 pages • 2018
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P1 - Describe the different approaches to customer service delivery in contrasting businesses.
P2 - Examine ways that customer service in a selected business can meet the expectations and satisfaction of customers and adhere to relevant current legislation and regulations.
M1 - Analyse how legislation and regulation impacts on customer service provision in a selected business.
D1 - Evaluate the importance for a selected business of providing excellent customer service and adhering to relevant cu...
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P5 (SWOT)
- Essay • 1 pages • 2018
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SWOT for UNIT 14

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P6 (Development Plan)
- Essay • 1 pages • 2018
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P6 for UNIT 14

(Development Plan)

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Unit 14 P3 M2 D2
- Essay • 6 pages • 2018
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P3 Research methods a business can use to make improvements to the customer service provision.
M2 Analyse different methods of monitoring customer service for a product or service in contrasting businesses.
D2 Evaluate the benefits of improvements to customer service performance for the business, the customer, and the employee.
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