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Unit 12 IT Technical Support M3
This document shows how I have judged the value of different sources of support material.
- Essay
- • 3 pages •
This document shows how I have judged the value of different sources of support material.
Unit 12 IT Technical Support M4
This document has a user guide with images and clear step by step instructions which is used to provide additional support material to users.
- Manual
- • 9 pages •
This document has a user guide with images and clear step by step instructions which is used to provide additional support material to users.
Unit 12 IT Technical Support M2
This document explains the advantages and disadvantages of outsourcing technical support.
- Essay
- • 11 pages •
This document explains the advantages and disadvantages of outsourcing technical support.
Unit 12 IT Technical Support P2
This document explains the impact of organisational policies and procedures on the provision of technical support.
- Essay
- • 4 pages •
This document explains the impact of organisational policies and procedures on the provision of technical support.
Unit 12 IT Technical Support P3
This document identifies the types of faults that can occur.
- Essay
- • 4 pages •
This document identifies the types of faults that can occur.
Unit 12 IT Technical Support P4
This document shows sources that have been recorded for technical information in order to provide advice and guidance for a variety of faults.
- Essay
- • 2 pages •
This document shows sources that have been recorded for technical information in order to provide advice and guidance for a variety of faults.
Unit 12 IT Technical Support P7
This document shows solutions and recorded actions for specific problems.
- Essay
- • 2 pages •
This document shows solutions and recorded actions for specific problems.
Unit 12 IT Technical Support D1
This is a review on a recent advance in support systems of technology.
- Essay
- • 2 pages •
This is a review on a recent advance in support systems of technology.
Unit 12 IT Technical Support M1
This is an in-depth document which discusses the importance of keeping fault logs.
- Essay
- • 3 pages •
This is an in-depth document which discusses the importance of keeping fault logs.
Unit 12 IT Technical Support P1
This document explains the tools and techniques used for technical support.
- Essay
- • 6 pages •
This document explains the tools and techniques used for technical support.
Unit 12 IT Technical Support P1
Unit 1 Communication and Employability Skills for IT D1
Unit 1 Communication and Employability Skills for IT D2