HOSPITALITY MANAGEMENT Study guides, Revision notes & Summaries

Lagest hotel chain number of locations - ANSWER-Best Western Largest hotel chain number of rooms - ANSWER-Marriott First Franchise in the US - ANSWER-Ritz Carlton 1907 New York City Management Contract in the US - ANSWER-Responsible for the rapid growth in the hotel industry since the 1970s Management Contracts are the basics Two organizations that rate hotel - ANSWER-American Automobile Association Mobile Travel Guide American Automobile Association - ANSWER-Uses diamond r...

behavioral school of management - ANSWER-management theorists who sought to develop better ways to motivate workers than the rules, systems, and wages proposed by the classical management theorists. classical school - ANSWER-a school of management thought in which workers are seen as rational people interested primarily in making money. This management approach addresses an employee's economic and physical needs, but not his or her social needs or need for job satisfaction. competitive be...

revenue per available room - ANSWER-the measure of how hospitality is peforming in the industry restaurant share of the food dollar - ANSWER-48% Characterization of hotels - ANSWER-full service, limited service, suite hotels, resort, conventional Service - ANSWER-a derivative product and occurs simultaneously with production. it is intangible Service considerations - ANSWER-word of mouth, technology The communication Loop - ANSWER-measures service expectations, emphasize info qual...

Hospitality Management Chapter 6 through 14 Exam 2023...