OPERATIONS MANAGEMENT 6Th Ed By STUART CHAMBERS - Test Bank

Exam Name___________________________________ MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the que s tion. 1) One of the five basic performance objectives is speed. Speed has a number of effects on the 1) internal operation. It: A) Reduces inventories and reduces risk B) Increases inventories and increases risk C) Reduces inventories and increases risk D) Increases inventories and reduces risk Answer: A Explanation: A) B) C) D) 2) An operation that relies on repeat business will seek to primarily focus on which of the 2) performance objectives? Page Ref: Topic: A) Quality Answer: B Explanation: A) B) C) D) B) Dependability C) Speed D) Flexibility Page Ref: Topic: 3) Slack defines the Five Performance Objectives for Operations as: A) Transformation / quality / speed / dependability / flexibility B) Improvement / quality / flexibility / reliability / cost C) Quality / speed / dependability / accessibility / cost D) Cost / throughput / flexibility / cost / speed E) Quality / speed / dependability / flexibility / cost Answer: E Explanation: A) B) C) D) E) 3) Page Ref: Topic: 1 4) The major stakeholders of the organisation, who must be satisfied by the operations function 4) are: A) Customers and suppliers C) Shareholders and society at large B) The company's employees D) All of the above Answer: D Explanation: A) B) C) D) Page Ref: Topic: specialises in high variety and the frequent introduction of new 5) 5) A company which products/services would seek to primarily focus on which of the performance objectives? A) Cost Answer: D Explanation: A) B) C) D) B) Quality C) Speed D) Flexibility Page Ref: Topic: 6) Quality means different things to different operations. Please match the most appropriate 6) organisation to this standard: Customers are consulted and kept informed. A) Hospital C) Automobile plant Answer: A Explanation: A) B) C) D) B) Supermarket D) Bus company Page Ref: Topic: 2 7) Quality means different things to different operations. Please match the most appropriate 7) organisation to this standard: The product is reliable. A) Bus company C) Hospital Answer: B Explanation: A) B) C) D) B) Automobile plant D) Supermarket Page Ref: Topic: 8) Quality means different things to different operations. Please match the most appropriate 8) organisation to this standard: The timetable is accurate. A) Automobile plant C) Bus company Answer: C Explanation: A) B) C) D) B) Supermarket D) Hospital Page Ref: Topic: 9) Which operation least needs staff who are courteous, friendly and helpful? 9) A) Automobile plant C) Hospital Answer: A Explanation: A) B) C) D) B) Supermarket D) Bus company Page Ref: Topic: 10) Whether for a hospital, automobile plant, bus company or supermarket, speed could mean 10) keeping to a minimum the time between customers requesting a service or product and their receiving it. A) True Answer: A Explanation: A) B) B) False Page Ref: Topic: 3 11) Dependability means different things to different operations. Please match the most 11) appropriate organisation to this standard: Predictability of opening hours. A) Hospital C) Automobile Plant Answer: B Explanation: A) B) C) D) B) Supermarket D) Bus company Page Ref: Topic: 12) Dependability means different things to different operations. Please match the most 12) appropriate organisation to this standard: Keeping to the published timetable. A) Supermarket C) Hospital B) Bus company D) Automobile Plant Answer: B Explanation: Page Ref: Topic: 13) Dependability appropriate organisation to this standard: Test results returned on schedule. A) Bus company C) Automobile Plant Answer: D Explanation: A) B) C) D) B) Supermarket D) Hospital Page Ref: Topic: A) B) C) D) means different things to different operations. Please match the most 13) 4 14) Dependability means different things to different operations. Please match the most 14) appropriate organisation to this standard: Delivering vehicles to dealers on time. A) Automobile Plant C) Bus company Answer: A Explanation: A) B) C) D) B) Supermarket D) Hospital Page Ref: Topic: 15) All operations aim to be completely flexible in responding to customer demand. 15) A) True Answer: B Explanation: A) B) B) False Page Ref: Topic: 16) Which stakeholder group is likely to best match this broad strategic objective: Increase 16) employment, produce sustainable products and ensure clean environment. A) Shareholders B) Suppliers C) Customers D) Society E) Employees Answer: D Explanation: A) B) C) D) E) Page Ref: Topic: 5 17) Which stakeholder group is likely to best match this broad strategic objective: Economic value 17) from investment and ethical value from investment. A) Society B) Shareholders C) Suppliers D) Employees E) Customers Answer: B Explanation: A) B) C) D) E) 18) Which stakeholder group is likely to best match this broad strategic objective: Good working 18) conditions and personal development. A) Customers B) Society C) Shareholders D) Suppliers E) Employees Answer: E Explanation: A) B) C) D) E) Page Ref: Topic: Page Ref: Topic: 6 19) Which stakeholder group is likely to best match this broad strategic objective: Continue 19) business and provide transparent information. A) Employees B) Society C) Suppliers D) Customers E) Shareholders Answer: C Explanation: A) B) C) D) E) 20) Which stakeholder group is likely to best match this broad strategic objective: Consistent 20) quality and flexibility. A) Employees B) Society C) Shareholders D) Suppliers E) Customers Answer: E Explanation: A) B) C) D) E) 21) For a bus company, quality operations do not include: 21) A) Quiet and fume-free buses B) Accurate and user-friendly timetable C) Clean and tidy buses D) Higher prices than rival transport services Answer: D Explanation: A) B) C) D) Page Ref: Topic: Page Ref: Topic: Page Ref: Topic: 7 22) Speed reduces risks. A) True Answer: A Explanation: A) B) 22) Page Ref: Topic: 23) What name is given to the people and groups of people who have an interest in the operation 23) and who may influence its activities? B) False A) Key customers C) Stakeholders Answer: C Explanation: A) B) C) D) B) Partners D) Key account Page Ref: Topic: 24) The idea that improvement in one aspect of operations performance comes at the expense of 24) deterioration in another aspect of performance is called: A) Theory of the firm B) Trade-off theory D) Theory of constraints C) Limited Answer: B Explanation: Page Ref: Topic: 25) What name is price, which define customers' requirements? A) Customer factors C) Competitive factors Answer: C Explanation: A) B) C) D) Page Ref: Topic: resource theory A) B) C) D) given to factors such as delivery time, product or service specification, and 25) B) Direct factors D) Demand factors 8 26) From focused to general, which of the following strategy orders is correct? 26) A) Business, corporate, global C) Operational, business, global Answer: D Explanation: A) B) C) D) B) Business, functional, corporate D) Functional, business, corporate Page Ref: Topic: 27) What is the name of a type of relationship in supply chains that encourage relatively enduring 27) cooperative agreements for joint accomplishment of business goals? A) Market-driven supply C) Focused supply Answer: D Explanation: A) B) C) D) B) Goal oriented agreements D) Partnerships Page Ref: Topic: 28) Which of the following is NOT an example of an internal stakeholder? 28) A) Employees C) Suppliers to the organisation Answer: C Explanation: A) B) C) D) B) Directors D) Managers Page Ref: Topic: 29) In some A) True 'shareholder' may also be the main customer. 29) B) False Page Ref: Topic: cases a Answer: A Explanation: A) B) 9 30) Which of the following is least likely to be an issue for employee stakeholders? 30) A) Good working conditions C) Economic value from investment Answer: C Explanation: A) B) C) D) B) Fair pay D) All of the above Page Ref: Topic: 31) For a hospital, which of the following does NOT relate to the quality objective? 31) A) Staff being courteous and friendly. B) Patients being consulted and kept informed. C) Patients being dealt with in less than two hours in A&E. D) Treatment being carried out in the correct manner. Answer: C Explanation: A) B) C) D) 32) For a bus company, which of the following relates to the quality objective? 32) A) Buses arrive on time. B) The fares are reasonable. C) The company gets you from A to B more quickly than its rivals. D) The timetable is accurate and user friendly. Answer: D Explanation: A) B) C) D) Page Ref: Topic: Page Ref: Topic: 10 33) For a supermarket, which of the following does NOT relate to the quality objective? 33) A) Shelves are never empty of stock. B) Staff are friendly and helpful. C) Store is clean and tidy. D) All of the above relate to the quality objective. Answer: A Explanation: A) B) C) D) 34) Which of the following relies most on the speed objective? 34) Page Ref: Topic: A) An operating theatre C) An Accident & Emergency Unit Answer: D Explanation: A) B) C) D) B) A doctor on call D) An ambulance Page Ref: Topic: 35) Which of the following is seen as an internal benefit of emphasis on the speed objective? 35) A) The reduction of complexity C) The increase in quality Answer: D Explanation: A) B) C) D) B) The increase in product flexibility D) The reduction in inventory Page Ref: Topic: 36) Which of the following is NOT true of the speed objective? 36) A) It can lower working capital. B) It can help reduce inventory. C) It can increase risk. Answer: C Explanation: A) B) C) Page Ref: Topic: 11 37) Doing things in time for customers to receive their goods and services exactly when they are 37) needed, or at least when they are promised, is a measure of: A) Flexibility Answer: D Explanation: A) B) C) D) B) Quality C) Speed D) Dependability Page Ref: Topic: 38) The effect of dependability inside an operation is quite different from the effect it has on the end 38) customer. A) True Answer: B Explanation: A) B) B) False Page Ref: Topic: 39) Which of the following is a result of increasing dependability? 39) A) It saves time C) It save money Answer: D Explanation: A) B) C) D) B) It gives stability D) All of the above Page Ref: Topic: 40) The operations ability to change its level of output or activity to produce different quantities 40) or volumes of product and service over time is called: A) Delivery flexibility C) Product/Service flexibility Answer: D Explanation: A) B) C) D) B) Mix flexibility D) Volume flexibility Page Ref: Topic: 12 41) The operations ability to introduce new or modified products is called: 41) A) Volume flexibility C) Mix flexibility Answer: D Explanation: A) B) C) D) B) Delivery flexibility D) Product/Service flexibility Page Ref: Topic: 42) The operations ability to produce a wide range of products and services is called: 42) A) Product/Service flexibility C) Delivery flexibility Answer: D Explanation: A) B) C) D) B) Volume flexibility D) Mix flexibility Page Ref: Topic: 43) The operations ability to change timing of the delivery of its services or products is called: 43) A) Mix flexibility C) Volume flexibility Answer: B Explanation: A) B) C) D) B) Delivery flexibility D) Product/Service flexibility Page Ref: Topic: 44) When applied to operations performance, what term can be used interchangeably with 44) 'dependability'? A) Quality Answer: C Explanation: A) B) C) D) B) Assurance C) Reliability D) Speed Page Ref: Topic: 13 Answer Key Testname: UNTITLED2 1) A Page Ref: Topic: 2) B Page Ref: Topic: 3) E Page Ref: Topic: 4) D Page Ref: Topic: 5) D Page Ref: Topic: 6) A Page Ref: Topic: 7) B Page Ref: Topic: 8) C Page Ref: Topic: 9) A Page Ref: Topic: 10) A Page Ref: Topic: 11) B Page Ref: Topic: 12) B Page Ref: Topic: 13) D Page Ref: Topic: 14) A Page Ref: Topic: 15) B Page Ref: Topic: 14 Answer Key Testname: UNTITLED2 16) D Page Ref: Topic: 17) B Page Ref: Topic: 18) E Page Ref: Topic: 19) C Page Ref: Topic: 20) E Page Ref: Topic: 21) D Page Ref: Topic: 22) A Page Ref: Topic: 23) C Page Ref: Topic: 24) B Page Ref: Topic: 25) C Page Ref: Topic: 26) D Page Ref: Topic: 27) D Page Ref: Topic: 28) C Page Ref: Topic: 29) A Page Ref: Topic: 30) C Page Ref: Topic: 15 Answer Key Testname: UNTITLED2 31) C Page Ref: Topic: 32) D Page Ref: Topic: 33) A Page Ref: Topic: 34) D Page Ref: Topic: 35) D Page Ref: Topic: 36) C Page Ref: Topic: 37) D Page Ref: Topic: 38) B Page Ref: Topic: 39) D Page Ref: Topic: 40) D Page Ref: Topic: 41) D Page Ref: Topic: 42) D Page Ref: Topic: 43) B Page Ref: Topic: 44) C Page Ref: Topic: 16 Exam Name___________________________________ MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the que s tion. 1) Service shops are characterised as which of the following? 1) A) Some customer contact, a degree of customisation and some staff discretion. B) High-contact organisations where customers spend a considerable time in the service process. C) Many customer transactions, involving limited contact time. D) Product orientated with little customisation. Answer: A Explanation: A) B) C) D) Page Ref: Topic: 2) Which is the correct sequence A) Project / jobbing / batch / line / continuous B) Jobbing / batch / project / line / continuous C) Project / jobbing / batch / continuous / line D) Jobbing / batch / project / continuous / line in order of decreasing process flexibility? 2) E) Continuous / Answer: A Explanation: A) B) C) D) E) line / batch / jobbing / project Page Ref: Topic: 1 3) Which of the following is not a characteristics of Design activity? 3) A) Satisfies the needs of customers. B) Applies to both products and services. C) Is itself a transformation process. D) Will develop products and services which are easy to produce or deliver. E) Is concerned primarily with goods and services. Answer: E Explanation: A) B) C) D) E) 4) Characteristics of line or continuous process types usually include: 4) A) Dedicated processes B) Short process times C) The ability to handle high variety D) The ability to handle high volumes E) High capacity Page Ref: Topic: Answer: C Explanation: Page Ref: Topic: 5) Which of the A) The product or service will be made to a specific customer order. B) Operations and equipment are dedicated to the product. C) Products or services are standard and are produced in a large volume. D) Work is not fixed but moves through a sequence of operations. E) Processes are linear and often continuous but can be stopped. Answer: A Explanation: A) B) C) D) E) A) B) C) D) E) Page Ref: Topic: following is not a characteristic of a line process? 5) 2 6) Which of the following is generally considered a characteristic of a project process? 6) A) Processes are linear and often continuous but can be stopped. B) Operations and equipment are dedicated to the product. C) The product or service will be made to a specific customer order. D) Products or services are standard and are produced in a large volume. E) Work is not fixed but moves through a sequence of operations. Answer: C Explanation: A) B) C) D) E) 7) The principle of the design funnel, progressively reducing the number of possibilities until the 7) final design is reached, has its critics. Which of the following is not a criticism of the concept? A) The process of design often involves cycling back. B) Designs start as ill-defined and vague. C) Managers do not start out with an infinite number of options. D) The number of options often increases as time goes by. Answer: B Explanation: A) B) C) D) 8) The volume-variety position of an operation has implications for almost every aspect of its 8) design activities. In a low volume, high variety operation, which is the correct combination of design decisions? A) Product/service standardisation low, location can be decentralised, flow continuous B) Product/service standardisation low, location can be decentralised, flow intermittent C) Product/service standardisation low, location usually centralised, flow intermittent D) Product/service standardisation high, location can be decentralised, flow intermittent Answer: B Explanation: A) B) C) D) Page Ref: Topic: Page Ref: Topic: Page Ref: Topic: 3 9) Which of the following is NOT an example of modularisation? 9) A) Package holidays C) Education B) Electricity utility D) Computers Answer: B Explanation: Page Ref: Topic: 10) Which is the moving to high volume/low variety? A) Project processes, batch processes, mass processes, jobbing processes, continuous processes B) Batch processes, project processes, jobbing processes, mass processes, continuous processes C) Jobbing processes, batch processes, mass processes, continuous processes, project processes D) Project processes, jobbing processes, batch processes, mass processes, continuous processes Answer: D Explanation: A) B) C) D) 11) Service shops are characterised as which of the following: 11) A) Many customer transactions, involving limited contact time B) High-contact organisations where customers spend a considerable time in the service process C) Product orientated with little customisation D) Some customer contact, a degree of customisation and some staff discretion Answer: D Explanation: A) B) C) D) A) B) C) D) correct order for process types starting with low volume/high variety and 10) Page Ref: Topic: Page Ref: Topic: 4 12) Which factor of good product/service design best matches the following performance 12) objective: Can reduce the cost of each component. A) Dependability B) Cost C) Speed D) Flexibility E) Quality Answer: B Explanation: A) B) C) D) E) 13) Which factor of good product/service design best matches the following performance 13) objective: Can eliminate potential fail-points. A) Speed B) Quality C) Flexibility D) Dependability E) Cost Answer: B Explanation: A) B) C) D) E) Page Ref: Topic: Page Ref: Topic: 5 14) Which factor of good product/service design best matches the following performance 14) objective: Can allow for variations. A) Speed B) Dependability C) Flexibility D) Cost E) Quality Answer: C Explanation: A) B) C) D) E) 15) Which factor of good product/service design best matches the following performance 15) objective: Can require standardised services. A) Speed B) Flexibility C) Dependability D) Cost E) Quality Answer: C Explanation: A) B) C) D) E) Page Ref: Topic: Page Ref: Topic: 6 16) Which factor of good product/service design best matches the following performance 16) objective: Can specify services, which avoid unnecessary delay. A) Dependability B) Cost C) Quality D) Flexibility E) Speed Answer: E Explanation: A) B) C) D) E) 17) Match the performance objectives with one of the influences of good process design: Can move 17) materials, information etc, through each stage of the process without delay. A) Flexibility B) Dependability C) Speed D) Cost E) Quality Answer: C Explanation: A) B) C) D) E) Page Ref: Topic: Page Ref: Topic: 7 18) Match the performance objectives with one of the influences of good process design: Can 18) provide technology and staff who are dependable. A) Flexibility B) Cost C) Quality D) Speed E) Dependability Answer: E Explanation: A) B) C) D) E) 19) Match the performance objectives with one of the influences of good process design: Can 19) ensure high utilisation of resources. A) Dependability B) Speed C) Quality D) Cost E) Flexibility Answer: D Explanation: A) B) C) D) E) Page Ref: Topic: Page Ref: Topic: 8 20) Match the performance objectives with one of the influences of good process design: Can 20) provide the appropriate resources, which are capable of producing to the design specification. A) Quality B) Speed C) Dependability D) Cost E) Flexibility Answer: A Explanation: A) B) C) D) E) 21) Match the performance objectives with one of the influences of good process design: Can 21) provide resources, which can be changed quickly. A) Dependability B) Flexibility C) Quality D) Speed E) Cost Answer: B Explanation: A) B) C) D) E) Page Ref: Topic: Page Ref: Topic: 9 22) Which one of the following statements should be considered as part of a broad definition of 22) design activity? A) It is intended to satisfy the needs of customers. B) It starts with a concept, which ends up translated into something that can be created. C) It is in itself a transformation process. D) It applies to both products (or services) and systems/processes. E) All of the above Answer: E Explanation: A) B) C) D) E) 23) The design of products and services is separate and distinct from the design of processes and 23) they should be treated quite independently. Page Ref: Topic: A) True Answer: B Explanation: A) B) B) False Page Ref: Topic: 24) Inputs of the design activity do not include: A) Test and design equipment B) Design and technical equipment C) Market information D) Technical information E) Purchase orders Answer: A Explanation: A) B) C) D) E) 24) Page Ref: Topic: 10 25) One of the basic design criteria would not include: 25) A) Feasibility B) Improved performance C) Variability D) Acceptability E) Vulnerability Answer: C Explanation: A) B) C) D) E) 26) Key questions to access the feasibility of a design option do not include: 26) A) Are the required resources and manpower available? B) Is there government support? C) Is organisation capacity available? D) Are financial resources available? E) Are the skills available? Answer: B Explanation: A) B) C) D) E) 27) The main types of manufacturing process do not include: 27) A) Massive B) Batch C) Jobbing D) Continuous E) Project Answer: A Explanation: A) B) C) D) E) Page Ref: Topic: Page Ref: Topic: Page Ref: Topic: 11 28) Is the following design activity more suited to low volume/high variety or high volume/low 28) variety: Process design emphasis in the operation. A) Low volume/high variety Answer: B Explanation: A) B) B) High volume/low variety Page Ref: Topic: 29) Is the following design activity more suited to low volume/high variety or high volume/low 29) variety: Low level of product/service standardisation. A) High volume/low variety Answer: B Explanation: A) B) B) Low volume/high variety Page Ref: Topic: 30) Is the following design activity more suited to low volume/high variety or high volume/low 30) variety: Location can be decentralised. A) Low volume/high variety Answer: A Explanation: A) B) B) High volume/low variety suited to low volume/high variety or high volume/low 31) B) Low volume/high variety suited to low volume/high variety or high volume/low 32) B) High volume/low variety Page Ref: Topic: 31) Is the following design activity more variety: Continuous flow. A) High volume/low variety Answer: A Explanation: A) B) Page Ref: Topic: 32) Is the following design activity more variety: Dedicated process technology. A) Low volume/high variety Answer: B Explanation: A) B) Page Ref: Topic: 12 33) Is the following design activity more suited to low volume/high variety or high volume/low 33) variety: 'Task' staff skills. A) Low volume/high variety Answer: A Explanation: A) B) B) High volume/low variety Page Ref: Topic: 34) The use of modular design principles involves designing standardisation 'sub-components' of 34) a product or service which can be put together in different ways. A) True Answer: A Explanation: A) B) B) False Page Ref: Topic: 35) The design of a product and the design of the process that will produce it should be considered 35) separately. A) True Answer: B Explanation: A) B) B) False Page Ref: Topic: 36) The design activity has one overriding objective: A) To provide products, services and processes that will satisfy the operation's customers B) To minimise the cost of producing the product or service C) To ensure that the process of product or service production is efficient and effective D) To develop products or services that will appeal to end-users Answer: A Explanation: A) B) C) D) 36) Page Ref: Topic: 13 37) The design activity may involve design of which of the following areas? 37) A) Services C) Products Answer: D Explanation: A) B) C) D) B) Processes D) All of the above Page Ref: Topic: 38) Why A) B) C) D) is process design important in the design activity? 38) Because the design of the process has a significant impact on the ability of the operation to meet its customers' needs. Because processes are the most important part of services. Because the cost of processes are higher than the cost of products. Because the manufacture of products is expensive and needs to be planned. Answer: A Explanation: A) B) C) D) 39) In the design activity, which of the following is likely to be a transformed input resource? 39) Page Ref: Topic: A) Technical staff C) Design equipment Answer: D Explanation: A) B) C) D) B) Operations manager D) Market forecast Page Ref: Topic: 14 40) In the design activity, which of the following is NOT a transforming resource? 40) A) Market forecasts B) Customer specification C) Technical data D) All of the above are NOT transforming resources Answer: D Explanation: A) B) C) D) 41) A CAD (Computer-Aided Design) software programme is an example of a transforming 41) resource in the design process. Page Ref: Topic: A) True Answer: A Explanation: A) B) B) False Page Ref: Topic: 42) Specialist technical staff are examples of transformed input resources in the design process. 42) A) True Answer: B Explanation: A) B) B) False Page Ref: Topic: 43) What are the three broad categories of evaluation for assessing design options? 43) A) Risk, consequence, financial return B) Feasibility, acceptability, vulnerability C) Vulnerability, financial return, acceptability D) Feasibility, financial return, risk Answer: B Explanation: A) B) C) D) Page Ref: Topic: 15 44) Considering if an operation has the skills to cope with a design option, relates to what 44) evaluation criteria? A) Vulnerability Answer: D Explanation: A) B) C) D) B) Acceptability C) Risk D) Feasibility Page Ref: Topic: 45) Understanding the full consequences of adopting the design option relates to what evaluation 45) criteria? A) Financial Return C) Risk Answer: B Explanation: A) B) C) D) B) Vulnerability D) Acceptability Page Ref: Topic: 46) What is another term used to describe being pessimistic and considering the consequences of 46) everything going wrong? A) Consequence C) Negative thinking Answer: B Explanation: A) B) C) D) B) Downside risk D) Scenario planning Page Ref: Topic: 16 47) Simulation explores the consequences of decision making rather than advising on the decision 47) itself. It is therefore: A) An optimising, rather than a scenario, technique B) A risk, rather than a scenario technique C) A predictive, rather an optimising, technique D) A financial planning, rather than a predictive, technique Answer: C Explanation: Page Ref: Topic: A) B) C) D) constraints tend to affect the design of products and services, but not the 48) B) False 48) Environmental design of the process which delivers them. A) True Answer: B Explanation: A) B) 49) What name is given for the technique used to calculate the total energy used for a product, 49) including all production inputs, transportation, maintenance, and final disposal? Page Ref: Topic: A) Product/service costing C) Total cost of ownership Answer: D Explanation: A) B) C) D) B) Total production cost assessment D) Life cycle analysis Page Ref: Topic: 17 50) In process mapping derived from system analysis, an activity and a decision are shown by 50) which two symbols? A) and B) C) and D) Answer: A Explanation: A) B) C) D) and Page Ref: Topic: and 51) In process mapping derived from 'scientific' method, what does the following symbol 51) represent? A) Storage B) Operation C) Decision D) Transport E) Direction of flow F) Inspection G) Delay Answer: F Explanation: A) B) C) D) E) F) G) Page Ref: Topic: 18 52) In process mapping derived from 'scientific management', what does the following symbol 52) represent? A) Direction of flow B) Delay C) Decision D) Storage E) Operation F) Transport G) Inspection Answer: E Explanation: A) B) C) D) E) F) G) 53) In process mapping derived from 'scientific management', what does the following symbol 53) represent? A) Direction of flow B) Decision C) Delay D) Storage E) Inspection F) Operation G) Transport Answer: G Explanation: A) B) C) D) E) F) G) Page Ref: Topic: Page Ref: Topic: 19 54) In process mapping derived from 'scientific management', what does the following symbol 54) represent? A) Direction of flow B) Operation C) Transport D) Storage E) Decision F) Delay G) Inspection Answer: A Explanation: A) B) C) D) E) F) G) 55) Which of the following is true of process types? 55) A) Service shops and batch are in a similar position, but one relates to manufacturing and the other to services. B) Professional services have lower variety, but higher volume than service shops. C) Mass services are similar to jobbing processes. D) Jobbing processes have higher process variety than professional services. Answer: A Explanation: A) B) C) D) Page Ref: Topic: Page Ref: Topic: 20 Answer Key Testname: UNTITLED4 1) A Page Ref: Topic: 2) A Page Ref: Topic: 3) E Page Ref: Topic: 4) C Page Ref: Topic: 5) A Page Ref: Topic: 6) C Page Ref: Topic: 7) B Page Ref: Topic: 8) B Page Ref: Topic: 9) B Page Ref: Topic: 10) D Page Ref: Topic: 11) D Page Ref: Topic: 12) B Page Ref: Topic: 13) B Page Ref: Topic: 14) C Page Ref: Topic: 15) C Page Ref: Topic: 21 Answer Key Testname: UNTITLED4 16) E Page Ref: Topic: 17) C Page Ref: Topic: 18) E Page Ref: Topic: 19) D Page Ref: Topic: 20) A Page Ref: Topic: 21) B Page Ref: Topic: 22) E Page Ref: Topic: 23) B Page Ref: Topic: 24) A Page Ref: Topic: 25) C Page Ref: Topic: 26) B Page Ref: Topic: 27) A Page Ref: Topic: 28) B Page Ref: Topic: 29) B Page Ref: Topic: 30) A Page Ref: Topic: 22 Answer Key Testname: UNTITLED4 31) A Page Ref: Topic: 32) B Page Ref: Topic: 33) A Page Ref: Topic: 34) A Page Ref: Topic: 35) B Page Ref: Topic: 36) A Page Ref: Topic: 37) D Page Ref: Topic: 38) A Page Ref: Topic: 39) D Page Ref: Topic: 40) D Page Ref: Topic: 41) A Page Ref: Topic: 42) B Page Ref: Topic: 43) B Page Ref: Topic: 44) D Page Ref: Topic: 45) B Page Ref: Topic: 23 Answer Key Testname: UNTITLED4 46) B Page Ref: Topic: 47) C Page Ref: Topic: 48) B Page Ref: Topic: 49) D Page Ref: Topic: 50) A Page Ref: Topic: 51) F Page Ref: Topic: 52) E Page Ref: Topic: 53) G Page Ref: Topic: 54) A Page Ref: Topic: 55) A Page Ref: Topic: 24 , operations management - test banks, operations management test questions, operations management test 1, amazon operations manager assessment test answers, bank operations questions,