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Customer Relationship Management notes (2nd edition)
E. Peelen, Rob Beltman - ISBN: 9780273774952
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View all 9 revision notes of Customer Relationship Management, written by E. Peelen, Rob Beltman. All Customer Relationship Management notes, summaries, flashcards and study guides are written by fellow students or tutors. Get yourself a Customer Relationship Management summary or other study material that matches your study style perfectly, and studying will be a breeze.
Best selling Customer Relationship Management notes
This extensive summary of the book CRM will lead you through the topics in a logical way and will help you to understand the chapters 1 to 20. The price of this summary is quite low as it misses visuals of models (which I find very useful). Still, all the information that you need to learn for the exam is clearly written in the summary.
- Summary
- • 23 pages •
This extensive summary of the book CRM will lead you through the topics in a logical way and will help you to understand the chapters 1 to 20. The price of this summary is quite low as it misses visuals of models (which I find very useful). Still, all the information that you need to learn for the exam is clearly written in the summary.
A complete summary of the course material from CEM. All chapters from both books are summarized herein. Several people have used this summary and managed to pass it.
- Summary
- • 45 pages •
A complete summary of the course material from CEM. All chapters from both books are summarized herein. Several people have used this summary and managed to pass it.
Summary of chapters 1-2-3-4-5-6-7-8-9-11-12-13-16-17 of the book Customer Relationship management by Ed Peelen and Rob Beltman
- Summary
- • 62 pages •
Summary of chapters 1-2-3-4-5-6-7-8-9-11-12-13-16-17 of the book Customer Relationship management by Ed Peelen and Rob Beltman
A summary of the lectures of the third year course Customer Engagement Management. Almost everything that's mentioned in the lectures is summarised with an explanation out of the book.
- Summary
- • 24 pages •
A summary of the lectures of the third year course Customer Engagement Management. Almost everything that's mentioned in the lectures is summarised with an explanation out of the book.
Chapter 11-19
- Summary
- • 17 pages •
Chapter 11-19
Summary from the course Sales/CRM of the study International Business and Languages at Stenden Emmen.
- Summary
- • 6 pages •
Summary from the course Sales/CRM of the study International Business and Languages at Stenden Emmen.
Peelen, Ed & Beltman Rob (2013) Customer relationship management (2nd edition). Chapters: 1,2,3,4,5,6,7,8,9,11,12,13,16,17 
 
Visser M & Slikkenga (2018) Digital markerting fundamentals paragraphs: 10.1.4, 10.2, 10.3, 10.4, 10.5, 13.4.1 and 13.4.2
- Summary
- • 47 pages •
Peelen, Ed & Beltman Rob (2013) Customer relationship management (2nd edition). Chapters: 1,2,3,4,5,6,7,8,9,11,12,13,16,17 
 
Visser M & Slikkenga (2018) Digital markerting fundamentals paragraphs: 10.1.4, 10.2, 10.3, 10.4, 10.5, 13.4.1 and 13.4.2
Summary Customer Relationship Management (CRM) Chapter 1-9
- Summary
- • 12 pages •
Summary Customer Relationship Management (CRM) Chapter 1-9
Summary Customer Relationship Management (CRM) CH 1-9 + 11-19 
 
Book by Rob Beltman and Ed Peelen (2nd edition)
- Summary
- • 29 pages •
Summary Customer Relationship Management (CRM) CH 1-9 + 11-19 
 
Book by Rob Beltman and Ed Peelen (2nd edition)
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Newest Customer Relationship Management summaries
This extensive summary of the book CRM will lead you through the topics in a logical way and will help you to understand the chapters 1 to 20. The price of this summary is quite low as it misses visuals of models (which I find very useful). Still, all the information that you need to learn for the exam is clearly written in the summary.
- Summary
- • 23 pages •
This extensive summary of the book CRM will lead you through the topics in a logical way and will help you to understand the chapters 1 to 20. The price of this summary is quite low as it misses visuals of models (which I find very useful). Still, all the information that you need to learn for the exam is clearly written in the summary.
A complete summary of the course material from CEM. All chapters from both books are summarized herein. Several people have used this summary and managed to pass it.
- Summary
- • 45 pages •
A complete summary of the course material from CEM. All chapters from both books are summarized herein. Several people have used this summary and managed to pass it.
Summary of chapters 1-2-3-4-5-6-7-8-9-11-12-13-16-17 of the book Customer Relationship management by Ed Peelen and Rob Beltman
- Summary
- • 62 pages •
Summary of chapters 1-2-3-4-5-6-7-8-9-11-12-13-16-17 of the book Customer Relationship management by Ed Peelen and Rob Beltman
A summary of the lectures of the third year course Customer Engagement Management. Almost everything that's mentioned in the lectures is summarised with an explanation out of the book.
- Summary
- • 24 pages •
A summary of the lectures of the third year course Customer Engagement Management. Almost everything that's mentioned in the lectures is summarised with an explanation out of the book.
Chapter 11-19
- Summary
- • 17 pages •
Chapter 11-19
Summary from the course Sales/CRM of the study International Business and Languages at Stenden Emmen.
- Summary
- • 6 pages •
Summary from the course Sales/CRM of the study International Business and Languages at Stenden Emmen.
Peelen, Ed & Beltman Rob (2013) Customer relationship management (2nd edition). Chapters: 1,2,3,4,5,6,7,8,9,11,12,13,16,17 
 
Visser M & Slikkenga (2018) Digital markerting fundamentals paragraphs: 10.1.4, 10.2, 10.3, 10.4, 10.5, 13.4.1 and 13.4.2
- Summary
- • 47 pages •
Peelen, Ed & Beltman Rob (2013) Customer relationship management (2nd edition). Chapters: 1,2,3,4,5,6,7,8,9,11,12,13,16,17 
 
Visser M & Slikkenga (2018) Digital markerting fundamentals paragraphs: 10.1.4, 10.2, 10.3, 10.4, 10.5, 13.4.1 and 13.4.2
Summary Customer Relationship Management (CRM) Chapter 1-9
- Summary
- • 12 pages •
Summary Customer Relationship Management (CRM) Chapter 1-9
Summary Customer Relationship Management (CRM) CH 1-9 + 11-19 
 
Book by Rob Beltman and Ed Peelen (2nd edition)
- Summary
- • 29 pages •
Summary Customer Relationship Management (CRM) CH 1-9 + 11-19 
 
Book by Rob Beltman and Ed Peelen (2nd edition)
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