Hilton hotels Study guides, Revision notes & Summaries

ENVIRONMENT social and physical characteristics - answer-Ambience Setting Authenticity Environmental Perception Cognitive Map Landmarks Images Geography of tourism Ambience - answer-Dynamic condition Understanding the tourism environment helps predict behavior Affected by people who move in and out of the atmosphere People adapt and respond to ambience Setting (smaller subset of the environment) - answer-Behavioral settings must include: People and Programs- orderly, planned...

ENVIRONMENT social and physical characteristics - answer-Ambience Setting Authenticity Environmental Perception Cognitive Map Landmarks Images Geography of tourism Ambience - answer-Dynamic condition Understanding the tourism environment helps predict behavior Affected by people who move in and out of the atmosphere People adapt and respond to ambience Setting (smaller subset of the environment) - answer-Behavioral settings must include: People and Programs- orderly, planned...

Primary sector>>> Consists of businesses that are involved in the extraction and exploitation of natural resources Secondary sector>>> Consists of businesses that are involved in manufacturing and construction, by taking the natural resources provided by the primary sector and turning them into goods to be sold later Tertiary sector>>> Consists of businesses and organisations that are involved in providing services rather than goods Quaternary sector>>> ...

For revenue managers working in the lodging system the term "place" in the 4ps of the Marketing Mix refers to two items. One is the physical location of the hotel. What is the second? - ANSWERSthe property distribution channels What is the industry term used to describe all of a hotels unique or distinct forms of guestroom products available for sale? - ANSWERSRooms inventory What is a rate code? - ANSWERSA property specific description used to identify a particular room product Which...

Revenue Management Complete Solution Latest 2023 Revenue management is - Selling the right product at the right time to the right customer at the right place at the right price Revenue management techniques - Differentiation, market segmentation, optimal balance between price and quality, influence availablity, choosing the right distribution channel Right product: - Differentiation (differentiate your product from competitors) Right customer: - Market segmentation (fin...

the us state departments' website: , contains what information -travel advisories -entry requirements for individual counties -passport information -health issues- vaccination requirements, etc -all of the above - answer-all of the above what are some things to look out for when avoiding drinking local tap water? -brushing your teeth from the bathroom sink -ice in your soda drinks -fruits and vegetables that cannot be peeled -all of the above - answer-all of the above customs is ...

the us state departments' website: , contains what information -travel advisories -entry requirements for individual counties -passport information -health issues- vaccination requirements, etc -all of the above - answer-all of the above what are some things to look out for when avoiding drinking local tap water? -brushing your teeth from the bathroom sink -ice in your soda drinks -fruits and vegetables that cannot be peeled -all of the above - answer-all of the above customs is ...

Who are the players in the hotel industry? - ANSWER chain, parent company, operation types, management company, owner, asset management company, and membership or market groups What is a hotel chain? - ANSWER Represents the hotel brand How many chains are there in the US? - ANSWER 22 What was the first hotel chain? - ANSWER Holiday Inn What is a parent company? - ANSWER multiple chains often of a wide variety of scale and class, Ex Hilton, Marriott, Occupancy - ANSWER Demand / Sup...

This 31 page document for Travel and Tourism includes P1, P2, M1 and D1 for Unit 4, which includes a bibliography at the end. P1 explains the importance of providing excellent customer service in travel and tourism organisations, which is a PowerPoint. P2 describes the customer service provision in travel and tourism organisations to meet the individual needs of different type of customers and M1 assesses how customer service provision meets specific customers’ needs in travel and tourism,...

Unit 22- All my work is 100% EVed and IVed at Distinction. Please be aware that this is a document for Unit 22, but there is also another that you will require to receive a Distinction. P1, P2, M1, P3, P4, M2, D1 P5, M3, D2