Customer service p4 unit Study guides, Revision notes & Summaries

BTEC Assignment Unit 11 Relationship Marketing P1 P2 P3 P4 P5 Understand the development and application of relationship marketing Know the different methods of attracting and keeping customers Be able to investigate quality issues Understand the role of customer relationship management (CRM) systems Describe the development of relationship marketing Explain how relationship marketing can be applied to a selected business Describe different methods used to attract and retain custo...

BTEC Assignment Unit 1 The Business Environment P4. Task 4 Explain how their style of organisation helps them to fulfil their purposes 1 Know the range of different businesses and their ownership Range of different businesses: local; national; international; global; public; private; not-for-profit/voluntary; sectors of business activity (primary, secondary and tertiary) Business purposes: supply of products or services; difference between profit and not-for profit organisations Ownership: public...

BTEC Travel and Tourism - Unit 4 - Customer Service P4, P5, M2, M3, D2 - Customer Service - Distinction Having described these skills, learners will have the opportunity to put them into practice as P4, P5, M2 and M3 must be assessed through practical activities. This could be in real travel and tourism workplace situations, or may be simulated through role-plays. All assessment evidence for these criteria could be supported by observation sheets signed by the assessor which details how each c...

BTEC Business Extended Diploma Unit 29, Understanding Retailing M2 M3 D2 This is the complete version of the coursework assignment, which has already been marked and approved by a teacher. P1 P2 P3 P4 M1 M2 M3 D1 D2 (Compare the methods used to distribute products and services.) (Explain the ways in which sales techniques and customer service have developed in retail organisations.) (Assess the impact of different sales techniques and customer service in a selected organisation.)

BTEC Business Extended Diploma Unit 29, Understanding Retailing P3 This is the complete version of the coursework assignment, which has already been marked and approved by a teacher. P1 P2 P3 P4 M1 M2 M3 D1 D2 (Explain how focusing on the customer, by providing good customer service, is essential to retailing.)