Customer retention Study guides, Revision notes & Summaries

Cintas SSR Certification - Customer Retention | Questions with 100% Correct Answers | Latest Update 2024 | Verified

2 © OCR 2023 SECTION A 1 A plumbing firm is struggling to keep up with demand. What would help the business to succeed? A Asking regular customers with blocked toilets to ring back another day B Giving customers unrealistic appointment times C Ignoring customer complaints about delays in fixing water leaks D Planning all business activity and work schedules carefully Your answer [1] 2 What is a non‑financial method of motivation that a manufacturer of handmade wooden toys could use...

Marketing - ANSWER Creation and satisfaction of demand for a product or service. Digital Marketing - ANSWER Utilizing the internet and other digital channels to drive demand for products and services Strategy - ANSWER Set of ideas that outline how a product or brand will meet its objectives Tactic - ANSWER A specific action or method that contributes to achieving a goal. Components of GOST strategy - ANSWER Goals Objectives Strategies Tactics What are the Five Cs? - ANSWER Cust...

RMIN 4000 FINAL EXAM BROWN UNIVERSITY ACTUAL QUESTIONS AND ANSWERS Lannister Insurance Company insures 200,000 vehicles. In 2019, they paid a total of $136,000,000 in collision losses to the owners of 16,000 of those vehicles. What was Lannister's collision loss frequency in 2019? -Correct Answer-0.08 (16k/200k) Lannister Insurance Company insures 200,000 vehicles. In 2019, they paid a total of $136,000,000 in collision losses to the owners of 16,000 of those vehicles. What was Lannister...

Summary of the 4 articles of week 1 of MCEV, for RUG-students. The summarized articles are: Haenlein, M. (2017), How to date your clients in the 21st century: Challenges in managing customer relationships in today’s world, Business Horizons, 60 (5), 577-586. Lemon, K. N., & Verhoef, P. C. (2016). Understanding customer experience throughout the customer journey. Journal of Marketing, 80(6), 69-96 Oblander, E.S., S. Gupta, C.F. Mela, R.S. Winer, and D.R. Lehmann (2020), The past, present ...

absolutism - ANSWER-belief that moral precepts are universal --that is, applicable to all circumstances Academic Progess Rate (APR) - ANSWER-most recently initiated by NCAA, collects data on team's academic results based on graduation rates, eligibility, and retention of student -athletes from the previous year. Results are tied to recruiting opportunities, number of atheletic scholarships, postseason eligibility, and NCAA revenue distribution activation - ANSWER-commitment of financial r...

What is the first thing a tech should do when arriving at a no combustion call? - Answer- Ask how many times the customer reset the unit. What is the best long term solution for preventing a clogged nozzle? - Answer- -Remove any underground storage tanks. -Install a quality oil filter. -Cut the suction line 10" above the tank outlet to prevent sludge. Hot water and steam valves are interchangeable. - Answer- False When in the presence of a flame, a cad cell normally reads.. - Answe...

Cintas SSR Certification - Customer Retention Part 2 – Q&A

What is the transition of trust? - The SSR and sales rep are present during the first service of the account and have the responsibility of ensuring the customer's needs are met when transferred from the sales rep to the SSR What are the main actions of the customer coaching portion of the Onboarding process? - SSR reviews the invoice and turn-in history with the contact to ensure the customer is maximizing the value of the program while also building trust in Cintas' processes ROLE PLAY...

Which of the following functions are typically performed by a health information management professional? 1. diagnosis and procedure coding 2. system implementation 3. content retention 4. record administration - ANSWER 1, 3, and 4 only Item #3, system implementation, typically involves hardware, software, network and training. This would not be performed by a health information management professional. A CIO is hearing from staff members that the team needs additional resources to...