Unit 15 understanding Study guides, Revision notes & Summaries
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*NEW*Unit 14: Investigating Customer Service, P1,P2,P3,M1,M2,M3,D1,D2,D3 - (Whole Assignment) - DISTINCTION*Graded
- Essay • 128 pages • 2024
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A1 Customer service in business 
• Definition of customer service. 
• Customer service roles and importance of teamwork. 
• Importance of following organisational rules and procedures. 
• Different approaches to customer service across industries need different skills and 
knowledge, such as: 
o retail shops selling tangible goods, need for detailed product knowledge and effective 
selling skills 
o offices, such as those offering a non-tangible service, either face-to-face with 
custome...
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BTEC H&S Care Unit 8: Promoting Public Health assignment 1. Up to distinction.
- Exam (elaborations) • 53 pages • 2021
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Unit 8 - Promoting Public Health. What is Public Health? According to Smith and Jacobson, 1988, public health ‘involves the 
promotion of health, the prevention of disease, the treatment of illness, the care of those who are 
disabled, and the continuous development of the technical and social means for the pursuit of these 
objectives’. 
During the past years in Victorian times, outbreaks of cholera, typhoid and influenza killed 
thousands and the Great Stink of London, when raw sewage fill...
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ADVANCED SUBSIDIARY (AS) General Certificate of Education Government and Politics Assessment Unit AS 2 assessing The British Political Process [SGP21] Assessment MARK SCHEME 12431.01 General Marking Instructions In
- Case • 21 pages • 2022
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