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Unit 14 working Study guides, Revision notes & Summaries
Looking for the best study guides, study notes and summaries about Unit 14 working? On this page you'll find 10 study documents about Unit 14 working.
A1 Customer service in business

• Definition of customer service.

• Customer service roles and importance of teamwork.

• Importance of following organisational rules and procedures.

• Different approaches to customer service across industries need different skills and

knowledge, such as:

o retail shops selling tangible goods, need for detailed product knowledge and effective

selling skills

o offices, such as those offering a non-tangible service, either face-to-face with

custome...
*NEW*Unit 14: Investigating Customer Service, P1,P2,P3,M1,M2,M3,D1,D2,D3 - (Whole Assignment) - DISTINCTION*Graded
Last document update:
ago
A1 Customer service in business

• Definition of customer service.

• Customer service roles and importance of teamwork.

• Importance of following organisational rules and procedures.

• Different approaches to customer service across industries need different skills and

knowledge, such as:

o retail shops selling tangible goods, need for detailed product knowledge and effective

selling skills

o offices, such as those offering a non-tangible service, either face-to-face with

custome...
BTEC Level 1/Level 2

First Award in

Business

Student Name: ......................................

Teacher: ................................................

Date: .....................................................

Mark: .....................................................

Page 1 of 19

Unit 2: Finance for Business

MOCK EXAM

Question 1 of 18

Place a tick in one of the boxes.

Rent

Ingredients

Telephone rental

Road Tax

Question 2 of 18

Place a tick in one of the boxes.

Rental...
BTEC Level 1/Level 2 First Award in Business|Unit 2: Finance for Business MOCK EXAM (questions only)
Last document update:
ago
BTEC Level 1/Level 2

First Award in

Business

Student Name: ......................................

Teacher: ................................................

Date: .....................................................

Mark: .....................................................

Page 1 of 19

Unit 2: Finance for Business

MOCK EXAM

Question 1 of 18

Place a tick in one of the boxes.

Rent

Ingredients

Telephone rental

Road Tax

Question 2 of 18

Place a tick in one of the boxes.

Rental...
BTEC Level 1/Level 2

First Award in

Business

Student Name: ......................................

Teacher: ................................................

Date: .....................................................

Mark: .....................................................

Page 1 of 19

Unit 2: Finance for Business

MOCK EXAM

Question 1 of 18

Place a tick in one of the boxes.

Rent

Ingredients

Telephone rental

Road Tax

Question 2 of 18

Place a tick in one of the boxes.

Rental...
BTEC Level 1/Level 2 First Award in Business|Unit 2: Finance for Business MOCK EXAM (questions only)
Last document update:
ago
BTEC Level 1/Level 2

First Award in

Business

Student Name: ......................................

Teacher: ................................................

Date: .....................................................

Mark: .....................................................

Page 1 of 19

Unit 2: Finance for Business

MOCK EXAM

Question 1 of 18

Place a tick in one of the boxes.

Rent

Ingredients

Telephone rental

Road Tax

Question 2 of 18

Place a tick in one of the boxes.

Rental...
BTEC Level 1/Level 2

First Award in

Business

Student Name: ......................................

Teacher: ................................................

Date: .....................................................

Mark: .....................................................

Page 1 of 19

Unit 2: Finance for Business

MOCK EXAM

Question 1 of 18

Place a tick in one of the boxes.

Rent

Ingredients

Telephone rental

Road Tax

Question 2 of 18

Place a tick in one of the boxes.

Rental...
BTEC Level 1/Level 2 First Award in Business|Unit 2: Finance for Business MOCK EXAM 2 ANSWERS | 2022 update
Last document update:
ago
BTEC Level 1/Level 2

First Award in

Business

Student Name: ......................................

Teacher: ................................................

Date: .....................................................

Mark: .....................................................

Page 1 of 19

Unit 2: Finance for Business

MOCK EXAM

Question 1 of 18

Place a tick in one of the boxes.

Rent

Ingredients

Telephone rental

Road Tax

Question 2 of 18

Place a tick in one of the boxes.

Rental...
BTEC Level 1/Level 2

First Award in

Business

Student Name: ......................................

Teacher: ................................................

Date: .....................................................

Mark: .....................................................

Page 1 of 19

Unit 2: Finance for Business

MOCK EXAM

Question 1 of 18

Place a tick in one of the boxes.

Rent

Ingredients

Telephone rental

Road Tax

Question 2 of 18

Place a tick in one of the boxes.

Rental...
BTEC Level 1/Level 2 First Award in Business|Unit 2: Finance for Business MOCK EXAM 2 ANSWERS | 2022 update
Last document update:
ago
BTEC Level 1/Level 2

First Award in

Business

Student Name: ......................................

Teacher: ................................................

Date: .....................................................

Mark: .....................................................

Page 1 of 19

Unit 2: Finance for Business

MOCK EXAM

Question 1 of 18

Place a tick in one of the boxes.

Rent

Ingredients

Telephone rental

Road Tax

Question 2 of 18

Place a tick in one of the boxes.

Rental...
BTEC Level 1/Level 2 First Award in Business| 2022 UPDATE | mock exam 2 ( Answers available in bundles)
Exam (elaborations) • 19
pages
• 2022
BTEC Level 1/Level 2

First Award in

Business

Student Name: ......................................

Teacher: ................................................

Date: .....................................................

Mark: .....................................................

Page 1 of 19

Unit 2: Finance for Business

MOCK EXAM

Question 1 of 18

Place a tick in one of the boxes.

Rent

Ingredients

Telephone rental

Road Tax

Question 2 of 18

Place a tick in one of the boxes.

Rental...
BTEC Level 1/Level 2 First Award in Business| 2022 UPDATE | mock exam 2 ( Answers available in bundles)
Last document update:
ago
BTEC Level 1/Level 2

First Award in

Business

Student Name: ......................................

Teacher: ................................................

Date: .....................................................

Mark: .....................................................

Page 1 of 19

Unit 2: Finance for Business

MOCK EXAM

Question 1 of 18

Place a tick in one of the boxes.

Rent

Ingredients

Telephone rental

Road Tax

Question 2 of 18

Place a tick in one of the boxes.

Rental...
Unit 14 - Employment Law. DISTINCTION GRADED. (P1,P2,P4,P5,P6,P7,M1,M2,D1,D2)
Last document update:
ago
Awarded Distinction grade, this document consists of excellent essays to be used as an approach for all the criterion's.
A Distinction* worth of work marked by an examiner. 

In P1 I describe the roles, duties, and responsibilities for different categories of holiday representatives, highlighting changing roles and working practice. In P2 I outline the legal responsibilities of holiday representatives in different holiday situations. In P3 I explain the role played by holiday representatives in creating a safe and healthy holiday environment. In M1 I compare the roles, duties, and responsibilities for one category...
Unit 14 - Working as a Holiday Representative - P1 P2 P3 M1 D1
Last document update:
ago
A Distinction* worth of work marked by an examiner. 

In P1 I describe the roles, duties, and responsibilities for different categories of holiday representatives, highlighting changing roles and working practice. In P2 I outline the legal responsibilities of holiday representatives in different holiday situations. In P3 I explain the role played by holiday representatives in creating a safe and healthy holiday environment. In M1 I compare the roles, duties, and responsibilities for one category...
A Distinction* worth of work marked by an examiner.

Unit 14 - Working as a Holiday Representative - Welcome Meeting Presentation

The presentation will support your welcome speech.

It includes:

•	plan of room layout
•	highlighted information: Heath & Safety, things to do at the resort etc...
•	excursion details
•	completed paperwork: invoice
Unit 14 - Working as a Holiday Representative - Welcome Meeting Presentation
Last document update:
ago
A Distinction* worth of work marked by an examiner.

Unit 14 - Working as a Holiday Representative - Welcome Meeting Presentation

The presentation will support your welcome speech.

It includes:

•	plan of room layout
•	highlighted information: Heath & Safety, things to do at the resort etc...
•	excursion details
•	completed paperwork: invoice