Assers Samenvattingen, Aantekeningen en Examens

ServiceNow CIS-ITSM Questions and Answers Already Passed Config Management - Ways to create CI Manually, Import external data, Use ITOM Discovery What are the baseline problems states? New Assess Root Cause Analysis Fix in Progress Resolved Closed Request Fulfillment Life-cycle (4) Submission, Approval, Fulfillment, Closure Change Life-cycle (4) Creation & Scope, Approval Implementation, Closure Incident lifecycle (4) Creation & Classification, Investigation & Diagnos...

What is the purpose of the CMDB? - Answer-The purpose of the CMDB is to capture and catalog assets, not just for record keeping but to provide a clear picture of the service management estate to more deeply understand it and to be able to support it better What can the CMDB be thought of as? - Answer-It can be thought of as a database containing configuration items where the CI's are infrastructure components (hardware and software) required to deliver a service. What are the two key tabl...

What are the three current issues with HR Service Delivery? - Answer-Staff feels disconnected No single location to access HR services Relies on email and phone-based interactions How does HRSD improve the employee experience? - Answer-Automates routine tasks, provides tools to help deliver services, provides timely communication, access to a Service Portal, and integration with other backend systems through single platform What are the HRSD applications? - Answer-HR Case and Knowledge Man...

A user is notified their software install has been flagged for reclamation. The user declines approval. What is the next step in the workflow? a) Nothing happens. b) The user's manager must approve or decline the reclamation. c) The reclamation candidate is removed from the candidate list. d) The software is reclaimed since it was not in use. The user's manager must approve or decline the reclamation. Which default role has access to the Software Asset application, but has limited acces...

Customer Service Specialist Practice Examination Questions and Answers Already Passed Because Customer Service is a complex and demanding field, it requires the successful CSS to possess which of the following traits: a. intelligence b. stunning good looks c. certified tech skills d. poor judgment A; intelligence To help become an effective speaker, you should do which of the following? a. Use judgmental descriptions b. Generalize c. State opinions as facts d. State facts wi...

ServiceNow CIS - SAM (Software Asset Management) Final Exam Actual Questions and Answers New Update Solved 100%

A system is supplied from the factory with charge of 5 pounds 10 ounces for a 15 foot line set. The line set is 25 feet long. The manufacturer's instruction sheet specifies 0.6 ounces of refrigeration to be added for each added foot of refrigerant line set length. What is the total refrigerant charge for the system? A. 6 ounces B. 5 pounds C. 5 pounds 10 ounces D. 6 pounds - D. 6 pounds 15ft - 25ft = 10ft x .6 = 6 ounces 5 pounds + 10 ounces + 6 ounces 5 pounds + 16 ounces = 6 pounds ...

Customer Service Final Questions and Answers Already Passed 1. Customers demand exceptional _______________. service 1. Every customer experience is _____________; however, all customers expect a quality product, reliable timely service, and reasonable prices. unique 1. CSR refers to ______________ ______________ ______________. customer service represents 1. "Our customers are #1" is an example of a(n) ____________ ____________. mission statement 1. A(n) ____________ ______________ is a c...

(T/F) It is not possible for a single instance of Splunk to manage the input, parsing and indexing of machine data. True Which search string only returns events from hostWWW3? a. host=* b. host=WWW3 c. host=WWW* d. Host=WWW3 B. host=WWW3 By default, how long does Splunk retain a search job? a. 15 minutes b. 1 day c. 7 days d. 10 minutes d. 10 minutes

ServiceNow CIS - SAM (Software Asset Management) Questions and Answers 100% Solved A user is notified their software install has been flagged for reclamation. The user declines approval. What is the next step in the workflow? a) Nothing happens. b) The user's manager must approve or decline the reclamation. c) The reclamation candidate is removed from the candidate list. d) The software is reclaimed since it was not in use. The user's manager must approve or decline the reclamatio...