Kano model Samenvattingen, Aantekeningen en Examens

Measurement may be necessary in the Define Phase to see if a problem exists or not True Measurement never takes place in the Define Phase False Brainpower Read More Previous Play Next Rewind 10 seconds Move forward 10 seconds Unmute 0:00 / 0:00 Full screen Measurement always takes place in the Define Phase False Measurement is done only in the Measure Phase False Projects should be selected by the project team False Improvement projects shoul...

4 groups of cost of poor quality (COPQ) preventive cost; appraisal cost; internal failure cost; external failure cost COPQ in production process 1. materials and supplies 2. labor 3. time 4. logistics 5. returns and warranty claims 6. employee morale 10 steps of Define phase of SS's DMAIC 1. develop financial plan 2. form project team 3. develop project charter 4. collect customer data and requirements 5. define core processes of project and develop process chart 6. d...

Problem Statement- Include - Answer-o Process/Defect o Timeframe o Baseline metrics o Cost/Benefit Goal Statement - Answer-o Targeted Improvement o Timeframe o Projected Financial Benefits Project Defect - Answer-Instance which fails to meet customer requirement Metrics - Answer--Primary Metric - Big "Y" o Secondary Metrics Possible negative consequences Financial Benefit - Answer-o Hard Savings Directly Impact the bottom line Cost Reduction Revenue Enhancement o Soft Savings I...

Which of the following is a Supporting Service Requirement (vs. Primary Output Requirement)? A) Order-entry is efficient and customer-friendly. B) Delivery is provided quickly and with no issues. C) Product or service provided performs as specified. D) Quality concerns from customers are handled in a professional manner. : A) Order-entry is efficient and customer-friendly. Which of the following statements accurately reflects the Kano Model? A) Over time, Basic Quality characteristics t...

1. At the end of the structured iteration planning session, the team affirms a shared commitment to the iteration goal that is: A. clearly understood, compelling, measurable. B. common, projectable, commendable. C. clear enough, trackable, acceptable. D. traceable, well understood, agreeable. - 1. - A 2. Which technique would a product ownership analysis (POA) practitioner use to understand which product characteristics or qualities will prove to be a significant differentiator in the mar...

What does a project charter do? : It functions as contract terms and conditions What is the purpose of the scope statement? : Explains what will and what won't be covered in the project Which of the following components of the project charter most highly aligns with the organization's strategic objectives? : Business case What is scope creep? : Unplanned, unscheduled, and gradual expansion of project boundaries What is the primary function of the CTQ tree? : To translate the custome...

RTY is also known as the _______ effect. The effect of all the variations at each step in the process. A. Value B. Cycle C. Jumbling D. Rolling D. Rolling Which of the following is not a tool used to collect customer information? A. Market Research B. Customer Surveys C. BETA Testing D. Comparing competitive products E. Rolled Throughput Yield E. Rolled Throughput Yield Cycle Time, Cost, Value, and Customer Perception are all examples of ______ metrics. A. Primary B. S...

DMAIC - correct answer Define, Measure, Analyze, Improve, Control sort, set in order, shine, standardize, sustain - correct answer 5s Design for Six Sigma - correct answer Matches Customer Needs with Manufacturing Capability Shewhart Cycle - correct answer Plan, Do, Check, Act Pareto Chart - correct...

Quality Process Analyst Certification Exam 140 Questions with Verified Answers Quality Plan - CORRECT ANSWER - The road map to success and general improvement. - Helps to identify problems and improve them National Standards (National Quality Standards) - CORRECT ANSWER ANSI International Standards (International Quality Standards) - CORRECT ANSWER ISO Customer Requirements - CORRECT ANSWER Must be met to prevent the loss of market share to the company Product/ Process Specificat...

Top 50 Business Analyst Interview Questions And Answers Graded A+ Who is Business Analyst?️A business analyst works as a bridge between different stakeholders in an organization. He connects with the different stakeholders of an organization to clarify and finalize the requirements, helps the project team in project planning, designing and finally validating the developed components. He is the person who possesses adequate domain knowledge and can sort the business needs amongst th...