Kano model Samenvattingen, Aantekeningen en Examens

Dit document bevat: - aantekeningen (uitleg + powerpoints) - samenvatting benodigde paragrafen boek operational excellence - samenvatting benodigde paragrafen basisboek logistiek - samenvatting readers op moodle Ik heb deze toets in één keer gehaald

Business Relationship Manager Professional (BRMP) Exam (Latest 2023/ 2024) Guide with Verified Answers- 100% Correct Q: Linking Business Drivers with Technology Answer: Discovery technique 1) Driver - business "what" 2) Initiatives - Business "how" 3) Enablers - Provider "what" 4) Technology - Provider "how" Q: Solution-based vs Value-based Discussions Answer: Solution-based: start with what we provide and connect that to a customer problem Value-based: sta...

Six Sigma Black Belt Study Guide Questions with Verified Solutions What's Contained on the Charter? Problem Description, Scope, Project Goals, Customer Benefits, Ownership/Team, Stakeholder Approval, Schedule What are the Three Pillars of PE? Lean, DMAIIC, DMADV What is used to set Specification Limits? Customer requirements What is the difference between an Activity Flowchart and a Deployment Flowchart? Activity Flowchart: displays complexity & decision points in a process done ...

Six sigma is more than a quality or cost improvement methodology. It focuses on business ______. - Answer-Process Improvement Six Sigma is not in conflict with other _______ methodologies. - Answer-Improvement Sigma is a greek letter than represents a measure of _____. - Answer-Variability _____ is used on new products or process. - Answer-DFSS The letter __ represents the output of a process. - Answer-Y The ___ of a process is influenced by the inputs. - Answer-outputs Six Sigma provides...

Hoofdstuk 2: Introductie en trends in marketing Hoofdstuk 2: Introductie en trends in marketing Het moderne marketingconcept is het behalen van bedrijfsdoelstellingen door aan klantbehoeften te voldoen, beter dan de concurrentie. Er moet aan drie voorwaarden voldaan worden: - Klantgerichtheid - Geïntegreerde inspanning (verantwoordelijkheid medewerkers) - Bereiken van doelen Bij inward looking ligt de focus op de productie of het leveren van diensten. Bij outward looking wordt een strat...

BRMP EXAM TEST (QUESTIONS AND ANSWERS)2023/2024 House of BRM - 4 pillars (core disciplines) - CORRECT ANSWER-1. Demand shaping 2. Exploring 3. Servicing 4. Value harvesting House of BRM - Roof - CORRECT ANSWER-Clarity of the BRM role in context of provider STRATEGY and OPERATING MODEL BRM Competencies (6) - CORRECT ANSWER-1) Strategic Partnering 2) Business IQ 3) Portfolio Management 4) Provider Domain 5) Powerful Communication 6) Business Transition Management Typical BRM role ...

Black Belt Exam Questions and Answers Already Passed What does a project charter do? It functions as contract terms and conditions What is the purpose of the scope statement? Explains what will and what won't be covered in the project Which of the following components of the project charter most highly aligns with the organization's strategic objectives? Business case What is scope creep? Unplanned, unscheduled, and gradual expansion of project boundaries What is the primar...

Six Sigma Black Belt Session 3 Questions and Answers Graded A+ Which of the following is a Supporting Service Requirement (vs. Primary Output Requirement)? A) Order-entry is efficient and customer-friendly. B) Delivery is provided quickly and with no issues. C) Product or service provided performs as specified. D) Quality concerns from customers are handled in a professional manner. A) Order-entry is efficient and customer-friendly. Which of the following statements accurately reflec...

History of Quality Management Late 20th Century - U.S. and European firms begin to implement Quality Management programs (1980's) - U.S. establishes the Malcolm Baldridge National Quality Award (1987) - Professional societies and publications grow at a staggering rate - Quality entered the service arena - Womak writes "The Machine that Changed the World" and coined the term "lean" - Motorola introduces Six Sigma / DMAIC (1990) - General Electric widely applies Six Sigma (1995) - Le...

4 groups of cost of poor quality (COPQ) preventive cost; appraisal cost; internal failure cost; external failure cost COPQ in production process 1. materials and supplies 2. labor 3. time 4. logistics 5. returns and warranty claims 6. employee morale 10 steps of Define phase of SS's DMAIC 1. develop financial plan 2. form project team 3. develop project charter 4. collect customer data and requirements 5. define core processes of project and develop process chart 6. d...