- Study guides, Class notes & Summaries

ITIL WGU C846 Questions with complete solution 2023/2024 Service Strategy and Service Offerings - correct answer Service Strategy Definition Service Offerings Definition & Positioning Go-To-Market Strategy Service Portfolio Management Spare Parts Management - correct answer Parts Supply Management Inventory Management Parts Demand Management Fulfillment Operation

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4 pages

Written in 2023/2024

Grade A+

LEWISSHAWN55

ITIL4 Foundations - WGU C846 Question and answers correctly solved 2023/2024 A set of specialized organizational capabilities for enabling value to customers in the form of services. - correct answer Service Management The perceived benefits, usefulness, and importance of something. - correct answer Value Defines Requirements for services - correct answer Customer A person who uses the services. - correct answer User Authorizes budgets for services. - correct answer Sponsor Extern...

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7 pages

Written in 2023/2024

Grade A+

LEWISSHAWN55

WGU - Business of IT - Applications - C846 - Lesson 3 Question and answers 2023/2024 verified to passCloud computing - correct answer A storage-based system for enabling on-demand network access to a shared pool of configurable computing resources that can be rapidly provided with minimal management effort or provider interaction Information and technology dimension - correct answer Applies to both the practice of service management, as well as the services being managed ITSM (information ...

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6 pages

Written in 2023/2024

Grade A+

LEWISSHAWN55

WGU - Business of IT - Applications - C846 - Practice A and B Question and answers already passed 2023/2024B - For what value chain activity does the service desk provide a channel for communicating with users about new and changed services? - correct answer Design and transition B - What is the term for a set of tools, data, and information used to support service configuration management? - correct answer CMS B - What must an organization do to mitigate or avoid the presence of organizat...

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20 pages

Written in 2023/2024

Grade A+

LEWISSHAWN55

WGU - Business of IT - ITIL - C846 - Chapter 2 Question and answers 100% correct 2023/2024Asset - correct answer A resource or capability Customer Asset - correct answer a category of asset used by the customer to achieve outcomes Service Asset - correct answer Any resource or capability used by a service provider to deliver services to a customer (Example: an IT department uses network infrastructure to provide customer assets connectivity) Resource - correct answer inputs for the prod...

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2 pages

Written in 2023/2024

Grade A+

LEWISSHAWN55

WGU - C846 Question and answers rated A+ 2023/2024Information Technology Infrastructure Library (ITIL) - correct answer A framework designed to standardize the selection, planning, delivery, maintenance, and overall lifecycle of IT (information technology) services within a business. Service Management - correct answer A set of specialized organizational capabilities for providing VALUE to customers in the form of SERVICES. Value - correct answer The perceived benefits, usefulness, and imp...

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12 pages

Written in 2023/2024

Grade A+

LEWISSHAWN55

WGU - C846 Questions with complete solution 2023/2024A framework designed to standardize the selection, planning, delivery, maintenance, and overall lifecycle of IT (information technology) services within a business. - correct answer Information Technology Infrastructure Library (ITIL) A set of specialized organizational capabilities for providing VALUE to customers in the form of SERVICES. - correct answer Service Management The perceived benefits, usefulness, and importance of something...

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12 pages

Written in 2023/2024

Grade A+

LEWISSHAWN55

WGU C846 - Business of IT Applications Question and answers correctly solved 2023/2024 Governance - correct answer Enables the organization to maintain the alignment of its operations with the strategic direction determined by its governing body ITIL (Information Technology Infrastructure Library) - correct answer A good-practice guidance applicable to all types of organizations that provide services to businesses. ITIL Framework - correct answer A source of good practice in service manag...

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6 pages

Written in 2023/2024

Grade A+

LEWISSHAWN55

WGU C846 Cards Question and answers 2023/2024 verified to passGovernance - correct answer Enables the organization to maintain the alignment of its operations with the strategic direction determined by its governing body. ITIL (Information Technology Infrastructure Library) - correct answer A good-practice guidance applicable to all types of organizations that provide services to businesses. ITIL framework - correct answer A source of good practice in service management. ITIL guiding pr...

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7 pages

Written in 2023/2024

Grade A+

LEWISSHAWN55

WGU C846 - Cram Card Question and answers already passed2023/2024Product - correct answer is configuration of resources, created by the organization, that will be potentially valuable for their customers Organization - correct answer a person or group of people that has it's own functions with responsibilities, authorities, and relationships to achieve its objectives Customer - correct answer A role that defines the requirements for a service and takes responsibility for the outcomes of s...

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8 pages

Written in 2023/2024

Grade A+

LEWISSHAWN55

WGU C846 - ITIL 4 Foundation Sample Paper Question and answers 100% correct 2023/2024 *What is the effect of increased automation on the 'service desk' practice?* A. Greater ability to focus on customer experience when personal contact is needed B. Decrease in self-service incident logging and resolution C. Increased ability to focus on fixing technology instead of supporting people D. Elimination of the need to escalate incidents to support teams - correct answer A. Correct. G...

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16 pages

Written in 2023/2024

Grade A+

LEWISSHAWN55

WGU C846 - Key Concepts & Definitions Question and answers rated A+ 2023/2024Service Management - correct answer a set of specialized organizational capabilities for enabling value to customers in the form of services. Value - correct answer the perceived benefits, usefulness and importance of something. Customer - correct answer a person who defines the requirements for a service and takes responsibility for the outcomes of service consumption. User - correct answer a person who uses s...

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2 pages

Written in 2023/2024

Grade A+

LEWISSHAWN55

WGU C846 - Most Important Practices Questions with complete solution 2023/2024The 7 Most Important Practices - correct answer Continual Improvement Change Enablement Incident Management Problem Management Service Desk Service Level Management Service Request Management What is a practice? - correct answer A set of organizational resources designed to perform work or accomplish an objective. Continual Improvement - correct answer - The ongoing improvement of products, services or proc...

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3 pages

Written in 2023/2024

Grade A+

LEWISSHAWN55

WGU C846 Post Assessment Question and answers 100% correct 2023/2024What are the purposes of error control? Each correct answer represents a complete solution. Choose all that apply. A) To identify faulty components B) To reassess the status of known errors that have not been resolved C) To identify and prioritize infrastructure, services, business processes, and information security events D) To manage known errors - correct answer To identify fault components To reassess the status of k...

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11 pages

Written in 2023/2024

Grade A+

LEWISSHAWN55

WGU C846 - Practice Exams Question and answers rated A+ 2023/2024Dion Training Solutions has decided to create an online course for the ITIL 4 Foundation exam. The company developed their curriculum and then invited 50 students to participate in live training to determine if the training was effective. During the training, some students didn't understand the concept of the service value chain, so the instructor rewrote that portion of the curriculum. Which guiding principle is being demonstrate...

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2 pages

Written in 2023/2024

Grade A+

LEWISSHAWN55

WGU C846 Quizzes Questions with complete solution 2023/2024 The SVS (service value system) represents how: A) the various components and activities of the organization work together to facilitate value creation through IT-enabled services. B) processes work together to create value in the form of useful products for customers. C) various functions and processes work together to output products that are valuable to customers. D) departments within the IT service provider work together to cre...

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19 pages

Written in 2023/2024

Grade A+

LEWISSHAWN55

WGU C846 - Service Value Chain Question and answers correctly solved 2023/2024(P)lan - correct answer ensures shared understanding of vision, current status and direction. (I)mprovement - correct answer continual improvement of products and services. (E)ngage - correct answer understand stakeholders needs and demands. (D)esign and transition - corr

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1 pages

Written in 2023/2024

Grade A+

LEWISSHAWN55

WGU C846 Business of IT - Applications Question and answers 2023/2024 verified to passRecall Definitions (Two questions on Exam) - correct answer -- Service - correct answer A means of enabling value co-creation by facilitating outcomes desirable to customers—without their having to manage cost and risk. Utility - correct answer A functionality offered by a product or service to meet a particular need. Warranty - correct answer An assurance that a product or service meets agreed-upon ...

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8 pages

Written in 2023/2024

Grade A+

LEWISSHAWN55

WGU C846 Business of IT - Applications Question and answers 100% correct 2023/2024ITIL SVS - Service Value Chain - correct answer Flexible model for the creation, delivery, and continual improvement of services Service provision - correct answer Providing services Describe the nature, use, and interaction of the *guiding principles* - correct answer They can be used to guide organizations in their work as they adopt a service management approach and adapt ITIL guidance to their own specifi...

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38 pages

Written in 2023/2024

Grade A+

LEWISSHAWN55

WGU C846 Chap 2 Question and answers rated A+ 2023/2024Cost - correct answer The amount of money spent on a specific activity or resource Organization - correct answer A person or group with its internal functions, and own set of responsibilities, authorities, and relationships necessary to achieve its objectives. Outcome - correct answer A result as perceived by a stakeholder - that is enabled by one or more outputs Output - correct answer A tangible or intangible deliverable of an...

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2 pages

Written in 2023/2024

Grade A+

LEWISSHAWN55