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WGU C846 - ITIL 4 Foundation Sample Paper Question and answers 100% correct 2023/2024
Preview 3 out of 16 pages
WGU C846 - ITIL 4 Foundation Sample Paper Question and answers 100% correct 2023/2024 *What is the effect of increased automation on the 'service desk' practice?* A. Greater ability to focus on customer experience when personal contact is needed B. Decrease in self-service incident logging and resolution C. Increased ability to focus on fixing technology instead of supporting people D. Elimination of the need to escalate incidents to support teams - correct answer A. Correct. Greater ability to focus on customer experience when personal contact is needed. *Which term describes the functionality offered by a service?* A. Cost B. Utility C. Warranty
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