WGU - C846 Question and answers rated A+ 2023/2024
WGU - C846 Question and answers rated A+ 2023/2024Information Technology Infrastructure Library (ITIL) - correct answer A framework designed to standardize the selection, planning, delivery, maintenance, and overall lifecycle of IT (information technology) services within a business. Service Management - correct answer A set of specialized organizational capabilities for providing VALUE to customers in the form of SERVICES. Value - correct answer The perceived benefits, usefulness, and importance of something. High Level Roles in Service Management - correct answer Customer: Defines requirements for services User: Person who uses the service Sponsor: Authorizes budgets for services Supplier: External partner who provides services to the org Service - correct answer A means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks. Products - correct answer Configuration of resources created by the organization that will be potentially valuable to customers Service Offerings - correct answer A specific mix of services and products sold to a specific customer Goods, Access to resources, Service Actions
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