WGU - Business of IT - Applications - C846 - Practice A and B Question and answers already passed 2023/2024
WGU - Business of IT - Applications - C846 - Practice A and B Question and answers already passed 2023/2024B - For what value chain activity does the service desk provide a channel for communicating with users about new and changed services? - correct answer Design and transition B - What is the term for a set of tools, data, and information used to support service configuration management? - correct answer CMS B - What must an organization do to mitigate or avoid the presence of organizational silos? - correct answer All practices should have multiple interfaces with one another, and the exchange of information between/among practices should be triggered at key points in the workflow B - Which of the following statements about warranty are true? - correct answer Can help to determine whether a service is "fit for use"; Relates to service levels aligned with the needs of service consumers; Typically addresses areas such as availability of service, its capacity, levels of security and continuity B - An organization engages in the activity of managing consumer resources necessary to use a service to address - correct an
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