- Study guides, Class notes & Summaries

Output A tangible or intangible deliverable of an activity. Change Control (Change Enablement) Maximize the number of successful IT changes by ensuring that risks have been properly assessed, authorizing changes to proceed, and managing the change schedule. Deployment Management To move new or changed hardware, software, documentation, processes, or any other component to live environments. Configuration Item CI - Any component that needs to be managed in order to deliver an IT service. ...

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9 pages

Written in 2023/2024

Grade A+

DigitalStudyHub

What is the purpose of the service configuration management practice? A) To ensure that services deliver agreed levels of availability to meet the needs of customers and users B) To ensure that service availability and performance are maintained at an adequate level in case of a disaster C) To set clear business-related targets for service performance so that delivery of a service can be properly assessed, monitored, and managed against the targets D) To ensure that accurate and reliable ...

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55 pages

Written in 2023/2024

Grade A+

DigitalStudyHub

The SVS (service value system) represents how: A) the various components and activities of the organization work together to facilitate value creation through IT-enabled services. B) processes work together to create value in the form of useful products for customers. C) various functions and processes work together to output products that are valuable to customers. D) departments within the IT service provider work together to create value for consumers. the various components and activi...

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31 pages

Written in 2023/2024

Grade A+

DigitalStudyHub

Which of these statements represents an objective of service level management? Define the level of service clearly and unambiguously. To which of the stakeholders is the delivery of service metrics most important? The customer Which of the following is the central repository of the IT organization's data, information, and knowledge? Service Knowledge Management System Only one person may be __________ for an activity. accountable The primary aim of Incident Management is to ensure a quick...

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12 pages

Written in 2023/2024

Grade A+

DigitalStudyHub

Complete the sentence by filling in the missing word: IT service management is important for organizations because businesses are ____________IT. dependent on Who developed ITIL? The U.K. Government Which service lifecycle stage is considered to be the core of the lifecycle? Strategy Someone who buys goods or services. The customer of an IT service provider is the person or group that defines and agrees on the service-level targets. Customer A service that delivers the basic outcomes desir...

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18 pages

Written in 2023/2024

Grade A+

DigitalStudyHub

Recall Definitions (Two questions on Exam) -- Service A means of enabling value co-creation by facilitating outcomes desirable to customers—without their having to manage cost and risk. Utility A functionality offered by a product or service to meet a particular need. Warranty An assurance that a product or service meets agreed-upon requirements. Customer The person who defines service requirements and takes responsibility for the outcome of service consumption. User Someone who uses th...

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13 pages

Written in 2023/2024

Grade A+

DigitalStudyHub

What are the purposes of error control? Each correct answer represents a complete solution. Choose all that apply. A) To identify faulty components B) To reassess the status of known errors that have not been resolved C) To identify and prioritize infrastructure, services, business processes, and information security events D) To manage known errors To identify fault components To reassess the status of known errors that have not been resolved To manage known errors What is the function...

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18 pages

Written in 2023/2024

Grade A+

DigitalStudyHub

Strategy life cycle This is considered the core of the life cycle management process Core Service A service that produces the basic outcome of the customers desire Customer Someone who buys good or services Enabling service A service needed to deliver a core service Enhancing service A service that is added to the core to make it more attractive IT Service A service carried out by an IT provider. Consist of a combination of IT technology, people, and processes Outcome The result of carryi...

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18 pages

Written in 2023/2024

Grade A+

DigitalStudyHub

Complete the sentence by filling in the missing word: IT service management is important for organizations because businesses are ____________IT. dependent on Who developed ITIL? The U.K. Government Which service lifecycle stage is considered to be the core of the lifecycle? Strategy A service that delivers the basic outcomes desired by one or more customers (see enabling and enhancing services). Core Service Someone who buys goods or services. The customer of an IT service provider is the...

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92 pages

Written in 2023/2024

Grade A+

DigitalStudyHub

Architecture The structure of a system or IT service, including the relationships of components to each other. Service acceptance criteria (SAC) A set of criteria used to ensure that an IT service meets its functionality and quality requirements. Service design A phase in the service lifecycle. Service design includes the design of the services, including governing practices, processes, and policies required to realize the service provider's strategy. Its objective is to facilitate the in...

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14 pages

Written in 2023/2024

Grade A+

DigitalStudyHub

Service Enabling value co-creation by facilitating outcomes that customers want to achieve without the customer having to manage specific costs and risks. Utility Fit for Purpose. Service does what it is meant to do. Warranty Fit for use. Assurance that a product or service will meet agreed requirements. Customer Defines requirements for service. User A person who uses services. Service Management A set of specialized capabilities for enabling value for customers in the form of servi...

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19 pages

Written in 2023/2024

Grade A+

DigitalStudyHub

WGU C846 : Practice Tests 100% Solved 2024 What is the purpose of the service configuration management practice? A) To ensure that services deliver agreed levels of availability to meet the needs of customers and users B) To ensure that service availability and performance are maintained at an adequate level in case of a disaster C) To set clear business-related targets for service performance so that delivery of a service can be properly assessed, monitored, and managed against the targe...

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42 pages

Written in 2023/2024

Grade A+

EmilyCharlene

WGU C846 Business of IT – Applications Exam Questions and Answers Recall Definitions (Two questions on Exam) -Answer--- Service -Answer-A means of enabling value co-creation by facilitating outcomes desirable to customers—without their having to manage cost and risk. Utility -Answer-A functionality offered by a product or service to meet a particular need. Warranty -Answer-An assurance that a product or service meets agreed-upon requirements. Customer -Answer-The person who defines s...

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9 pages

Written in 2023/2024

Grade A+

BrittieDonald

WGU C846 Business of IT - Applications Study Guide 2024

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10 pages

Written in 2023/2024

Grade A+

mitchelwiliams

WGU D430 Fundamentals of Information Security exam 2024

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10 pages

Written in 2023/2024

Grade A+

LEWISSHAWN55

Define the confidentiality in the CIA triad. - correct answer Our ability to protect data from those who are not authorized to view it. Examples of confidentiality - correct answer A patron using an ATM card wants to keep their PIN number confidential. An ATM owner wants to keep bank account numbers confidential. How can confidentiality be broken? - correct answer Losing a laptop An attacker gets access to info A person can look over your shoulder Define integrity in the CIA t...

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2 pages

Written in 2023/2024

Grade A+

LEWISSHAWN55

Wgu C846 Exam Questions And Answers

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206 pages

Written in 2023/2024

Grade A+

Greaterheights

Wgu C846 Itil Questions And Answers

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8 pages

Written in 2023/2024

Greaterheights

WGU C846 Practice Tests NEW!!! Updated Version July 2023 Questions and Correct Answers Make the Marking Scheme

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25 pages

Written in 2023/2024

Grade A+

ACEGRADES

ITIL WGU C846 Questions with complete solution 2023/2024 Exam (elaborations) ITIL4 Foundations - WGU C846 Question and answers correctly solved 2023/2024 Exam (elaborations) WGU - Business of IT - Applications - C846 - Lesson 3 Question and answers 2023/2024 verified to pass Exam (elaborations) WGU - Business of IT - Applications - C846 - Pra

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45 items

LEWISSHAWN55