- Study guides, Class notes & Summaries

A person approaches you and tell you of many complaints he has about your department . you should first : check into the legitimacy of the complaints If an appliance or computer is being shipped, you might call the customer to be certain it was delivered on time and in good condition and: that the delivery people were courteous and careful Dominque is shopping for a winter coat . With the help of a sales person , she has narrowed it down to 2 coats . which is the best way for the...

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3 pages

Written in 2022/2023

Grade A+

YANCHY

What questions do you have to get feedback to see if the computer software met the expectations of the customer? - ANSWER-How has the software worked for what you are using it for? A computer store has a sign posted on the door that says, "No food or drink to be brought into the store" A sales associated is ringing up a customer and see that another customer has a small child who is eating an ice cream cone. The child is standing in front of your newest laptops. Which of these should be the s...

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9 pages

Written in 2022/2023

Grade A+

millyphilip

MERA Customer Service Screening PreTest 2026/2027 | Verified Questions & Correct Answers | A+ Grade Exam

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50 pages

Written in 2025/2026

Grade A+

DocOlivetarah

MERA CUSTOMER SERVICE SCREENING EXAM QUESTIONS AND ANSWERS LATEST UPDATE 2025 What question do you ask to get feedback to see if the computer software met expectations of the customer? - Answers How has the software worked for what you were using it for? A new customer comes into your department, but you are helping another customer. You should: - Answers Acknowledge the new customer's presence with eye contact and/or a brief comment that you'll be right with him Which of the following ...

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7 pages

Written in 2025/2026

Grade A+

joshuawesonga22

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8 pages

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Warrants provide repair and/or maintenance for a specific time for a car, home, or major appliance and is included in the price of the product (usually provided by the manufacturer) What is the purpose of this warranty? - Answer -A promise to stand behind the product. Misty is selling a new waster-dryer combo to a customer. The customer wans the new set installed at his home but the store does not offer installation services. What would Misty's best response be? - Answer -We do not offer...

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3 pages

Written in 2025/2026

Grade A+

GEEKA

Your personal policy states: (1) All Employees can use their 20% discount cards for purchase, (2) Discount cards are non transferable, (3) Employees are not allowed to ring up their own purchases, (4) Employees must pay for food purchases before consuming them, (5) Under no circumstances should employees leave the store with goods that have not been paid for. With that in mind, a cashier at Walbound decides to buy a soda to drink during her break. According to the Personal Policy, how should the...

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4 pages

Written in 2025/2026

Grade A+

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Customer complaints should be welcomed because they provide an opportunity to - Correct Answer Learn about problems so improvements can be made A customer calls and has some technical questions about the product with which you are not completely familiar with, you should: - Correct Answer Transfer his call to someone who is knowledge able in that area. You overhear your boss giving a client the name of a person to contact for some information. You know this person is no longer the one ...

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2 pages

Written in 2024/2025

Grade A+

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3 pages

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1 pages

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Grade A+

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