MERA TEST 4 QUESTIONS AND 100%
CORRECT ANSWERS!!
A computer store has a sign posted on the door that says , "No food or drink to be brought
into the store ."A sales associated is ringing up a customer and see that another customer
has a small child who is eating an ice cream cone . The child is standing in front of your
newest laptops . Which of these should be the sales associate's best response ?
Briefly interrupt the first customer's transaction , ask the second customer kindly to dispose of
the ice cream .
Two of the basics needed to ensure that a customer has a pleasant experience when he
comes to your store are :
An enjoyable atmosphere and super service
Small kindnesses to your customers may include :
all of the above
To assist your customers in a personal way , you should become familiar with
resources in and near your store
your personal policy states (1) All employees can use their %20 discount cards for
purchases ,
ask someone else to ring up the soda as soon as the break begins
In preparing a resource list for your customers , you should consider including :
all of the above
, when customers request any of the service "extras" your store offers
make a note in your client record
what is one of the best way to prevent shoplifting
acknowledge and great
warranties provide repair and / or maintenance for a specific time for a car, home, or
major appliance and is included in the price of the product ( usually provided by the
manufacturer ). What is the purpose of this warranty ?
A promise to stand behind the product .
Misty is selling a new washer-dryer combo to a customer . The customer wants the new set
installed in his home , but the store does not offer installation services . what would be
misty's best response be ?
we do not offer installation services , but I will give you the number of a company that will come
install the set for you .
a customer says , " I think I may be making a mistake here . I do like these pans but they're
a gift for my friend , and she doesn't cook as much as I do . what would be your best
response to a customer who is still undecided about making the purchase?
your friend could always return them . If you're unsure about the pans , maybe I could help you
find something more appropriate . What are her hobbies ?
Below in the price list at Walmart garden center . Paul is a senior citizen who comes in to
purchase a lawn sprinkler on Tuesday . H ow much would it cost Paul to make his
purchase ?
CORRECT ANSWERS!!
A computer store has a sign posted on the door that says , "No food or drink to be brought
into the store ."A sales associated is ringing up a customer and see that another customer
has a small child who is eating an ice cream cone . The child is standing in front of your
newest laptops . Which of these should be the sales associate's best response ?
Briefly interrupt the first customer's transaction , ask the second customer kindly to dispose of
the ice cream .
Two of the basics needed to ensure that a customer has a pleasant experience when he
comes to your store are :
An enjoyable atmosphere and super service
Small kindnesses to your customers may include :
all of the above
To assist your customers in a personal way , you should become familiar with
resources in and near your store
your personal policy states (1) All employees can use their %20 discount cards for
purchases ,
ask someone else to ring up the soda as soon as the break begins
In preparing a resource list for your customers , you should consider including :
all of the above
, when customers request any of the service "extras" your store offers
make a note in your client record
what is one of the best way to prevent shoplifting
acknowledge and great
warranties provide repair and / or maintenance for a specific time for a car, home, or
major appliance and is included in the price of the product ( usually provided by the
manufacturer ). What is the purpose of this warranty ?
A promise to stand behind the product .
Misty is selling a new washer-dryer combo to a customer . The customer wants the new set
installed in his home , but the store does not offer installation services . what would be
misty's best response be ?
we do not offer installation services , but I will give you the number of a company that will come
install the set for you .
a customer says , " I think I may be making a mistake here . I do like these pans but they're
a gift for my friend , and she doesn't cook as much as I do . what would be your best
response to a customer who is still undecided about making the purchase?
your friend could always return them . If you're unsure about the pans , maybe I could help you
find something more appropriate . What are her hobbies ?
Below in the price list at Walmart garden center . Paul is a senior citizen who comes in to
purchase a lawn sprinkler on Tuesday . H ow much would it cost Paul to make his
purchase ?
