MERA customer service questions 61-70 (Fully Solved) With
Latest Solutions 2024/25| Ace The Test
Customer complaints should be welcomed because they provide an opportunity to - Correct Answer
Learn about problems so improvements can be made
A customer calls and has some technical questions about the product with which you are not completely
familiar with, you should: - Correct Answer Transfer his call to someone who is knowledge able in that
area.
You overhear your boss giving a client the name of a person to contact for some information. You know
this person is no longer the one to reach for this information. The client is still in the office. What, if
anything, should you do? - Correct Answer Give the individuals the correct name, and explain that your
boss was not aware of a different person responsible to provide the information
Which of the following is a benefit of an ink jet printer? - Correct Answer Will save the customer money
on ink because it has a special ink-saving technology
As an administrative assistant, you have been training Mrs. W., who is not directly under your
supervision. She has not appeared to be particularly competent during the month she has been in her
position. You are explaining application procedures to a client when Mrs. W. interrupts to ask you a
question. You tell her you are busy with a client and will come to her office when you are through. In a
low voice, she begins to call you names and say bad things about the department. There are several
clients in the office in addition to the one you are working with. The supervisor doesn't appear to be
around. What should you do? - Correct Answer Ask another employee to help the client while you
escort Mrs. W. to a room away from the other clients.
If a customer becomes verbally abusive, you should first: - Correct Answer Contact your manager
When the customer presents you with a problem, you should ask her: - Correct Answer How she would
like the situation solved
If you find yourself having to resolve a very difficult issue , you may want to: - Correct Answer Get help
from a more qualified person in the workplace.
Latest Solutions 2024/25| Ace The Test
Customer complaints should be welcomed because they provide an opportunity to - Correct Answer
Learn about problems so improvements can be made
A customer calls and has some technical questions about the product with which you are not completely
familiar with, you should: - Correct Answer Transfer his call to someone who is knowledge able in that
area.
You overhear your boss giving a client the name of a person to contact for some information. You know
this person is no longer the one to reach for this information. The client is still in the office. What, if
anything, should you do? - Correct Answer Give the individuals the correct name, and explain that your
boss was not aware of a different person responsible to provide the information
Which of the following is a benefit of an ink jet printer? - Correct Answer Will save the customer money
on ink because it has a special ink-saving technology
As an administrative assistant, you have been training Mrs. W., who is not directly under your
supervision. She has not appeared to be particularly competent during the month she has been in her
position. You are explaining application procedures to a client when Mrs. W. interrupts to ask you a
question. You tell her you are busy with a client and will come to her office when you are through. In a
low voice, she begins to call you names and say bad things about the department. There are several
clients in the office in addition to the one you are working with. The supervisor doesn't appear to be
around. What should you do? - Correct Answer Ask another employee to help the client while you
escort Mrs. W. to a room away from the other clients.
If a customer becomes verbally abusive, you should first: - Correct Answer Contact your manager
When the customer presents you with a problem, you should ask her: - Correct Answer How she would
like the situation solved
If you find yourself having to resolve a very difficult issue , you may want to: - Correct Answer Get help
from a more qualified person in the workplace.
