MERA TEST 6 QUESTIONS AND 100%
CORRECT ANSWERS!!
You can best determine the customer's needs by gathering information through careful
observation and by:
Asking the customers thoughtful questions.
How has the software worked for what you are using it for?
What question do you ask to get feedback to see if the computer software met expectations of the
customer?
A new customer comes into your department, but you are helping another customer. You
should
Acknowledge the new customer's presence with eye contact and/or a brief comment that you will
be right.
What would be the best option when trying to find out what a customer wants to buy?
What color do you prefer in that brand?
A good reason for creating an opening for discussion is to?
Get to know what the customer wants
The best walk to talk to a new customer is to
Match what you say and your tone of voice to her personality
Three ways to create a positive impression of you and the store include: Complimenting the
customer's taste, assuring the customer that he is the expert and?
Indicating that based on your professional product knowledge, you feel his purchases are
worthwhile.
A retail associate sees that an electrical socket has wires exposed in an area where
customers shop. The retail associate must?
CORRECT ANSWERS!!
You can best determine the customer's needs by gathering information through careful
observation and by:
Asking the customers thoughtful questions.
How has the software worked for what you are using it for?
What question do you ask to get feedback to see if the computer software met expectations of the
customer?
A new customer comes into your department, but you are helping another customer. You
should
Acknowledge the new customer's presence with eye contact and/or a brief comment that you will
be right.
What would be the best option when trying to find out what a customer wants to buy?
What color do you prefer in that brand?
A good reason for creating an opening for discussion is to?
Get to know what the customer wants
The best walk to talk to a new customer is to
Match what you say and your tone of voice to her personality
Three ways to create a positive impression of you and the store include: Complimenting the
customer's taste, assuring the customer that he is the expert and?
Indicating that based on your professional product knowledge, you feel his purchases are
worthwhile.
A retail associate sees that an electrical socket has wires exposed in an area where
customers shop. The retail associate must?
