MERA TEST 5 QUESTIONS AND 100%
CORRECT ANSWERS!!
Warranties provide repair and/or maintenance for a specific time for a car, home, or major
appliance and is included in the price of the product (usually provided by the
manufacturer). What is the purpose of this warranty?
A promise to stand behind the product.
You should allow customers with disabilities to express their own needs and limits; your
job is to accommodate those needs and make shopping a positive experience.
A. True
B. False
A. True
A customer says, "I think I may be making a mistake here. I do like these pans but they're
a gift for my friend, and she doesn't cook as much as I do. What would be your best
response to a customer who is still undecided about making the purchase?
Your friend could always return them. If you're unsure about the pans, maybe I could help you
find something more appropriate. What are her hobbies?
You should go out of your way to make customers with disabilities feel like they don't have
to do anything.
A. True
B. False
B. False
Requiring all salespeople to greet customers immediately upon entering the store is an
example of what type of policy?
Selling Process
, To speed up the customer service process, you should interact more with the accompanying
able-bodied person than with the shopper with disabilities.
A. True
B. False
B. False
The sales tax rate (state and local) is 9.5%. What would the total be including sales taxes
for an item with a price tag of $9.78?
$10.71
When providing service to customers with disabilities, you usually should not provide
physical assistance unless it has been requested.
A. True
B. False
A. True
Communication is important! When providing service to a person who is hearing impaired,
you should:
Ask the customer how he would like to communicate
When giving service to a person with developmental disabilities, it may be helpful to
explain complex tasks one step at a time.
A. True
B. False
A. True
When balancing service between phone customers and those you may already be helping in
the store, you should:
CORRECT ANSWERS!!
Warranties provide repair and/or maintenance for a specific time for a car, home, or major
appliance and is included in the price of the product (usually provided by the
manufacturer). What is the purpose of this warranty?
A promise to stand behind the product.
You should allow customers with disabilities to express their own needs and limits; your
job is to accommodate those needs and make shopping a positive experience.
A. True
B. False
A. True
A customer says, "I think I may be making a mistake here. I do like these pans but they're
a gift for my friend, and she doesn't cook as much as I do. What would be your best
response to a customer who is still undecided about making the purchase?
Your friend could always return them. If you're unsure about the pans, maybe I could help you
find something more appropriate. What are her hobbies?
You should go out of your way to make customers with disabilities feel like they don't have
to do anything.
A. True
B. False
B. False
Requiring all salespeople to greet customers immediately upon entering the store is an
example of what type of policy?
Selling Process
, To speed up the customer service process, you should interact more with the accompanying
able-bodied person than with the shopper with disabilities.
A. True
B. False
B. False
The sales tax rate (state and local) is 9.5%. What would the total be including sales taxes
for an item with a price tag of $9.78?
$10.71
When providing service to customers with disabilities, you usually should not provide
physical assistance unless it has been requested.
A. True
B. False
A. True
Communication is important! When providing service to a person who is hearing impaired,
you should:
Ask the customer how he would like to communicate
When giving service to a person with developmental disabilities, it may be helpful to
explain complex tasks one step at a time.
A. True
B. False
A. True
When balancing service between phone customers and those you may already be helping in
the store, you should:
