MERA CUSTOMER SERVICE EXAM 3
QUESTIONS AND 100% CORRECT
ANSWERS!!
What question do you ask to get feedback to see if the computer software met expectations
of the customer?
How has the software worked for what you were using it for?
A new customer comes into your department, but you are helping another customer? You
should
Acknowledge the new customer's presence with eye contact and/or a brief comment that you will
be right with him.
What is a great option when trying to find out what a customer wants to buy?
What color do you prefer in that brand?
A good reason for creating an opening for discussion is to?
Get to know what the customer wants.
The best way to talk to a new customer is to?
Match what you say and your tone of voice to her personality.
Three ways to create a positive impression of you and the store include: Complimenting the
customer's taste; assuring the customer that he is the expert and>
Indicating that based on your professional product knowledge, you feel his purchases are
worthwhile.
If the customer is not shopping alone, you can include the rest of the party by?
Giving other service to those in the party, such as offering a chair or a refreshment.
, A customer has looked at several watches and seems to like one best. She tries it on, sets is
to the correct time, and asks if the hand can be changed to another style. You show her the
options and she likes one in particular. What is best to say to close the sale?
Shall I go ahead and replace the band for you or do you want to keep both styles for different
looks.
According to market research, what percentage of customers is likely to spend more if the
sales associate is helpful?
25%
If a customer walks directly to an item, this may include that he?
Knows what he wants and would probably appreciate quick, efficient service.
Your ultimate goal as a sales associate is to
Satisfy the customer.
You can best determine the customer's needs by gathering information through careful
observation and by?
Asking the customer thoughtful questions.
To keep the lines of communication open, the best questions to ask are?
Begin with who, what, where, when, how or why!
This is an example of an open ended question.
What features are important to you?
When fitting the products to the customer, you should?
Ask questions that will help her define the right fit.
What phrase may be appropriate when discussing clothing size with your customer?
Have you worn this brand before? What size was most comfortable for you?
How would you handle a situation when a customer wants a brand that you do not carry?
QUESTIONS AND 100% CORRECT
ANSWERS!!
What question do you ask to get feedback to see if the computer software met expectations
of the customer?
How has the software worked for what you were using it for?
A new customer comes into your department, but you are helping another customer? You
should
Acknowledge the new customer's presence with eye contact and/or a brief comment that you will
be right with him.
What is a great option when trying to find out what a customer wants to buy?
What color do you prefer in that brand?
A good reason for creating an opening for discussion is to?
Get to know what the customer wants.
The best way to talk to a new customer is to?
Match what you say and your tone of voice to her personality.
Three ways to create a positive impression of you and the store include: Complimenting the
customer's taste; assuring the customer that he is the expert and>
Indicating that based on your professional product knowledge, you feel his purchases are
worthwhile.
If the customer is not shopping alone, you can include the rest of the party by?
Giving other service to those in the party, such as offering a chair or a refreshment.
, A customer has looked at several watches and seems to like one best. She tries it on, sets is
to the correct time, and asks if the hand can be changed to another style. You show her the
options and she likes one in particular. What is best to say to close the sale?
Shall I go ahead and replace the band for you or do you want to keep both styles for different
looks.
According to market research, what percentage of customers is likely to spend more if the
sales associate is helpful?
25%
If a customer walks directly to an item, this may include that he?
Knows what he wants and would probably appreciate quick, efficient service.
Your ultimate goal as a sales associate is to
Satisfy the customer.
You can best determine the customer's needs by gathering information through careful
observation and by?
Asking the customer thoughtful questions.
To keep the lines of communication open, the best questions to ask are?
Begin with who, what, where, when, how or why!
This is an example of an open ended question.
What features are important to you?
When fitting the products to the customer, you should?
Ask questions that will help her define the right fit.
What phrase may be appropriate when discussing clothing size with your customer?
Have you worn this brand before? What size was most comfortable for you?
How would you handle a situation when a customer wants a brand that you do not carry?
