MERA TEST QUESTIONS & ANSWERS 26-50
A computer store has a sign posted on the door that says, "No food or drink to be
brought into the store". A sales associate is ringing up a customer and sees that another
customer has a small child who is eating an ice cream cone. The child is standing in
front of your newest laptops. Which of these should be the sales associate's best
response ? - Answer -Briefly interrupt the first customer's transaction, ask the second
customer kindly to dispose of the ice cream
Two of the basics needed to ensure that a customer has a pleasant experience when
he comes to your store are: - Answer -An enjoyable atmosphere and super service
Small kindnesses to your customers may include: - Answer -Letting the customer make
a local call to verify appropriateness or preference
Consolidating many small packages into one large shopping bag
Bringing merchandise to an older or disabled customer while he sits down
Telling a customer about lounge where she may tend to her baby's needs
(all of the above)
To assist your customer in a personal way, you should become familiar with: - Answer -
Resources in and near your store
Your personal policy states: (1) All Employees can use their 20% discount cards for
purchase, (2) Discount cards are non transferable, (3) Employees are not allowed to
ring up their own purchases, (4) Employees must pay for food purchases before
consuming them, (5) Under no circumstances should employees leave the store with
goods that have not been paid for. With that in mind, a cashier at Walbound decides to
buy a soda to drink during her break. According to the Personal Policy, how should the
cashier pay for the soda? - Answer -Ask someone else to ring up the soda as soon as
the break begins
In preparing a resource list for your customers, you should consider including: - Answer
-Local companies that have complementary services to the products you sell
Phone numbers that customers have requested in the past, such as taxi services
Information about companies you recommend, such as repair shops
(All of the above)
When customers request any of the service "extras" your store offers : - Answer -Make
a note in your client record system so you can provide more personalized service when
those customers return in the future
What is one of the best ways to prevent shoplifting? - Answer -Acknowledge and greet
all customers in a friendly manner as they enter the store
A computer store has a sign posted on the door that says, "No food or drink to be
brought into the store". A sales associate is ringing up a customer and sees that another
customer has a small child who is eating an ice cream cone. The child is standing in
front of your newest laptops. Which of these should be the sales associate's best
response ? - Answer -Briefly interrupt the first customer's transaction, ask the second
customer kindly to dispose of the ice cream
Two of the basics needed to ensure that a customer has a pleasant experience when
he comes to your store are: - Answer -An enjoyable atmosphere and super service
Small kindnesses to your customers may include: - Answer -Letting the customer make
a local call to verify appropriateness or preference
Consolidating many small packages into one large shopping bag
Bringing merchandise to an older or disabled customer while he sits down
Telling a customer about lounge where she may tend to her baby's needs
(all of the above)
To assist your customer in a personal way, you should become familiar with: - Answer -
Resources in and near your store
Your personal policy states: (1) All Employees can use their 20% discount cards for
purchase, (2) Discount cards are non transferable, (3) Employees are not allowed to
ring up their own purchases, (4) Employees must pay for food purchases before
consuming them, (5) Under no circumstances should employees leave the store with
goods that have not been paid for. With that in mind, a cashier at Walbound decides to
buy a soda to drink during her break. According to the Personal Policy, how should the
cashier pay for the soda? - Answer -Ask someone else to ring up the soda as soon as
the break begins
In preparing a resource list for your customers, you should consider including: - Answer
-Local companies that have complementary services to the products you sell
Phone numbers that customers have requested in the past, such as taxi services
Information about companies you recommend, such as repair shops
(All of the above)
When customers request any of the service "extras" your store offers : - Answer -Make
a note in your client record system so you can provide more personalized service when
those customers return in the future
What is one of the best ways to prevent shoplifting? - Answer -Acknowledge and greet
all customers in a friendly manner as they enter the store
