Zeithaml Samenvattingen, Aantekeningen en Examens
Op zoek naar een samenvatting over Zeithaml? Op deze pagina vind je 99 samenvattingen over Zeithaml.
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Extensive summery ALL lectures Service Marketing
- College aantekeningen • 43 pagina's • 2020
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- €5,99
- 11x verkocht
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Extensive summery of ALL the lectures (1 t/m 12) from Hans Haans 2020.
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Advantages and Disadvantages of the SERVQUAL Model Marketing Essay
- Essay • 14 pagina's • 2022
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- €2,84
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Table of Contents 
Advantages and Disadvantages of the SERVQUAL Model	2 
Introduction	2 
Service Quality (SERVQUAL)	2 
History	2 
The SERVQUAL model	3 
Figure 2-1: Conceptualization of the SERVQUAL model	3 
Figure 2-2: SERVQUAL Gaps-Model	4 
Source: Zeithaml, V. & Parasuraman, A. (2004)	4 
SERVQUAL Gaps	4 
Advantages and Disadvantages of SERVQUAL	5 
Advantages	5 
Disadvantages	6 
Theoretical	6 
Operational	7 
SERVQUAL Independent Variables	7 
Figure 2-3: 5 dimensions of SERVQUAL	8 
Figure 2-4: S...
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Summary ALL online lectures services marketing
- College aantekeningen • 49 pagina's • 2020
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- €6,49
- 11x verkocht
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Summary of all online lectures services marketing 2020/2021, including references from the book.
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Samenvatting Services Marketing, ISBN: 9780077169312 Servicesmarketing
- Samenvatting • 60 pagina's • 2021
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- €7,99
- 3x verkocht
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Een Nederlandse samenvatting van het boek Services Marketing van Wilson van de hoofdstukken 1, 2, 3, 4, 5, 10, 11, 12, 13, 14 en 15. Deze samenvatting bevat ook relevante modellen, tabellen en afbeeldingen uit het boek.
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Samenvatting Services Marketing, ISBN: 9781526847805 Customer service insights (CSI)
- Samenvatting • 45 pagina's • 2022
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- €6,49
- 1x verkocht
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A complete summary of the course material from CSI. Several people have used this summary and managed to pass it.
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Exam (elaborations) Marketing 4280 (MARKETING4280) Test Bank for Services Marketing 6th Edition by Zeithaml (All Chapters) CURRENTLY UPDATED 2021.
- Tentamen (uitwerkingen) • 859 pagina's • 2021
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Ook in voordeelbundel
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- €16,61
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Exam (elaborations) Marketing 4280 (MARKETING4280) Test Bank for Services Marketing 6th Edition by Zeithaml (All Chapters)
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TEST BANK & INSTRUCTOR RESOURCE for Services Marketing: Integrating Customer Focus Across the Firm 7th Edition by Valarie A. Zeithaml, Mary Jo Bitner and Dwayne Gremler. ISBN-, ISBN10: 0078112109. (All 16 Chapters)
- Overig • 12 pagina's • 2020
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- €25,15
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TABLE OF CONTENTS- Part 1: Foundations for Services Marketing Chapter 1: Introduction to Services Chapter 2: Conceptual Framework of the Book: The Gaps Model of Service Quality Part 2: Focus on the Customer Chapter 3: Customer Expectations of Service Chapter 4: Customer Perceptions of Service Part 3: Understanding Customer Requirements Chapter 5: Listening to Customers through Research Chapter 6: Building Customer Relationships Chapter 7: Service Recovery Part 4: Aligning Service Design and Stan...
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Company Service Insights (CSI)
- Samenvatting • 44 pagina's • 2020
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- €8,99
- 3x verkocht
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Summary of the 3rd year course Company Service Insights (CSI). Summary of the book 'Services Marketing Integrating Customer Focus Across The Firm', chapters; 1, 5, 8, 9 and 10 Summary of all the lectures and seminars Q&A Example Exam Questions.
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Lectures Services Marketing
- College aantekeningen • 56 pagina's • 2022
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- €6,49
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Uitgebreide omschrijving van de hoorcolleges van services marketing.
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Samenvatting hoofdstuk 1,2,8,9,10 Services Marketing
- Samenvatting • 13 pagina's • 2021
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- €5,97
- 6x verkocht
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Samenvatting van hoofdstuk 1,2,8,9,10 van het boek Services Marketing: Integrating Customer Focus Across The Firm