Itil 4 foundation Samenvattingen, Aantekeningen en Examens

ITIL 4 Foundations Exam

ITIL 4 Foundation Practice Exam with Rationale Questions And Answers Already Passed

ITIL 4 Foundation Exam Questions & Answers 2024/2025 governance - ANSWERSthe means by which an organization is directed and controlled service management - ANSWERSA set of specialized organizational capabilities for providing value to customers in the form of services value - ANSWERSthe perceived benefits, usefulness, and importance of something Who determines the perceived value? - ANSWERSthe RECIPIENT value is objective - ANSWERSFalse organization - ANSWERSa person or a gro...

ITIL (Information Technology Infrastructure Library) - correct answer A best practice guidance for IT service management. Origin of England in the late 1980s. itSMF (IT Service Management Forum) - correct answer The itSMF is a global non-profit organization that supports IT service management, particularly through publications in the ITSM Library series. AXELOS - correct answer The organization responsible for developing and managing a portfolio of best practice methodologies, including IT...

ITIL 4 Foundation, ITIL4, ITIL (Q&A)

Which practice includes the classification and ownership of queries and requests from users? A. Service desk B. Incident management C. Change control D. Service level management - Answer A. "Service desks provide a clear path for users to report issues, queries, and requests, and have them acknowledged, classified, owned, and actioned" Rationals: B. Incorrect. The 'incident management' practice deals only with incidents, not queries and requests. "The purpose of the incident m...

ITIL 4 Foundation Practice Exam Q&A

PESTLE (list) - Answer Political Economic Social Technological Legal Environmental 4 dimensions of service management - Answer organizations & people information & technology partners & suppliers value streams & processes components of the service value system - Answer inputs: -opportunity -demand components: -7 guiding principles -governance -service value chain -34 ITIL practices -continual improvement output:

ITIL 4 Foundation Practice Exam & Answers 2024/2025 How does prioritization of incidents assist in incident Managment? - ANSWERSIt ensures that incidents are resolved as quickly as possible Which value chain activity provides information about service Improvements to all value chain activities - ANSWERSImprove Which is the a purpose of the "information security" practice - ANSWERSProtect the information needed by the organization to conduct business Which are the key activities o...