Tentamen (uitwerkingen)
ITIL 4 Foundation Practice Exam with Rationale and correct answers
- Vak
- Instelling
Which practice includes the classification and ownership of queries and requests from users? A. Service desk B. Incident management C. Change control D. Service level management - Answer A. "Service desks provide a clear path for users to report issues, queries, and requests, and have them a...
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