Itil 4 foundation Samenvattingen, Aantekeningen en Examens

ITIL 4 Foundation Practice Exam with Rationale Questions With Complete Solutions.

ITIL - Answer- Describes how the components and activities of an organization interact to create value through IT-enabled services This formerly stood for "Information Technology Infrastructure Library" but is no longer an acronym - Answer- ITIL ITIL Service Value System - Answer- ITIL SVS ITIL SVS - Answer- Describes how the components and activities of an organization interact to create value through IT-enabled services - ITIL Service Value Chain - ITIL Practices - ITIL Guiding...

WGU336 ITIL 4 Foundation Practice Exam With Rationale Questions And Answers WGU336 ITIL 4 Foundation Practice Exam With Rationale Questions And Answers

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ITIL 4 Foundation Practice Exam with Rationale | Questions and answers | 2024/25

ITIL 4 Foundation Practice Exam with Rationale | Latest 2024/25 | RATED A+

Which practice includes the classification and ownership of queries and requests from users? A. Service desk B. Incident management C. Change control D. Service level management - Answer- A. "Service desks provide a clear path for users to report issues, queries, and requests, and have them acknowledged, classified, owned, and actioned" Rationals: B. Incorrect. The 'incident management' practice deals only with incidents, not queries and requests. "The purpose of the incident ma...

WGU C846 - ITIL 4 Foundation Sample Paper.*What is the effect of increased automation on the 'service desk' practice?* A. Greater ability to focus on customer experience when personal contact is needed B. Decrease in self-service incident logging and resolution C. Increased ability to focus on fixing technology instead of supporting people D. Elimination of the need to escalate incidents to support teams - correct answer A. Correct. Greater ability to focus on customer experienc...

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