ITIL 4 Foundation Q& A

ITIL - Answer- Describes how the components and activities of an organization interact to create value through IT-enabled services This formerly stood for "Information Technology Infrastructure Library" but is no longer an acronym - Answer- ITIL ITIL Service Value System - Answer- ITIL SVS ITIL SVS - Answer- Describes how the components and activities of an organization interact to create value through IT-enabled services - ITIL Service Value Chain - ITIL Practices - ITIL Guiding Principles - Governance - Continual Improvement - Answer- The Five Core Components of the ITIL SVS ITIL Service Value Chain - Answer- Flexible model for the creation, delivery, and continual improvement of Services. Has six key activities. ITIL Practices - Answer- Enhances flexibility of the SVS and provides a comprehensive and versatile tool set for ITSM practitioners ITIL Guiding Prinicples - Answer- Help to guide organizational decisions and actions and ensure a shared understanding of ITSM throughout the organization. Helps to codify the organization's culture and behavior, from strategy to day to day operations Governance - Answer- Enables the organization to maintain the alignment of their operations with the strategic direction determined by its governing body. Continual Improvement - Answer- Practical improvement model designed to maintain the organization's resilience and agility in a constantly changing environment - Organizations & People - Information & Technology - Partners & Suppliers - Value Streams & Processes - Answer- Elements of the Four Dimensions Model Service Management - Answer- A set of specialized organizational capabilities for enabling value for customers in the form of services