Itil 4 Samenvattingen, Aantekeningen en Examens
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ITIL 4 FOUNDATION PRACTICE EXAM 2024 WITH 100% CORRECT ANSWERS
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ITIL 4 FOUNDATION PRACTICE EXAM 2024 WITH 100% CORRECT ANSWERS 
 
 
Which practice includes the classification and ownership of queries and requests from users? 
A. Service desk 
B. Incident management 
C. Change control 
D. Service level management - correct answer A. "Service desks provide a clear path for users to report issues, queries, 
and requests, and have them acknowledged, classified, owned, and actioned" 
 
 
Rationals: 
B. Incorrect. The 'incident management' practice deals only ...
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ITIL 4 Foundation Exam Questions & Answers 2024/2025
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ITIL 4 Foundation Exam Questions & Answers 2024/2025 
 
 
ITIL - ANSWERSDescribes how the components and activities of an organization interact to create value through IT-enabled services 
 
This formerly stood for "Information Technology Infrastructure Library" but is no longer an acronym - ANSWERSITIL 
 
ITIL Service Value System - ANSWERSITIL SVS 
 
ITIL SVS - ANSWERSDescribes how the components and activities of an organization interact to create value through IT-enabled services 
 
- ITIL...
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ITILFND_V4 Real Exam Questions and Answers;ITIL 4 Foundation 200 Q&As Updated 2024/2025 Solved 100%
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ITILFND_V4 Real Exam Questions and Answers;ITIL 4 Foundation 200 Q&As Updated 2024/2025 Solved 100%
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ITIL 4 Exam Q&A 2023
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A. Cost 
B. Utility 
C. Warranty 
D. Risk - Answer- A. Incorrect. Cost is "The amount of money spent on a specific activity or resource." Ref 2.5.2 
B. Correct. Utility is "The functionality offered by a product or service." Ref 2.5.4 
C. Incorrect. Warranty is "Assurance that a product or service will meet agreed requirements". Ref 2.5.4 
D. Incorrect. A risk is "A possible event that could cause harm or loss, or make it more difficult to achieve objectives". Ref 2.5.3 
 
5) How d...
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ITIL 4 Foundations Exam
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PESTLE (list) - Answer- Political 
Economic 
Social 
Technological 
Legal 
Environmental 
 
4 dimensions of service management - Answer- organizations & people 
information & technology 
partners & suppliers 
value streams & processes 
 
components of the service value system - Answer- inputs: 
-opportunity 
-demand 
 
components: 
-7 guiding principles 
-governance 
-service value chain 
-34 ITIL practices 
-continual improvement 
 
output: 
-value 
 
service value chain activities list - Answ...
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ITIL 4 Foundations Exam Questions & Answers 2024/2025
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ITIL 4 Foundations Exam Questions & Answers 2024/2025 
 
 
PESTLE (list) - ANSWERSPolitical 
Economic 
Social 
Technological 
Legal 
Environmental 
 
4 dimensions of service management - ANSWERSorganizations & people 
information & technology 
partners & suppliers 
value streams & processes 
 
components of the service value system - ANSWERSinputs: 
-opportunity 
-demand 
 
components: 
-7 guiding principles 
-governance 
-service value chain 
-34 ITIL practices 
-continual improvement 
 
outpu...
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ITIL 4 PRACTICE TEST EXAM 2024 WITH 100% CORRECT ANSWERS
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c) Shareholders - correct answer Which type of stakeholder would most likely derive value through financial benefits, dividends, and a sense of assurance and stability? 
 
a) Shareholders 
b) Service provider employees 
c) Charitable organizations 
d) Partners and suppliers 
 
a) Service offering - correct answer What is a description of one or more services, designed to address the needs of a target consumer group? 
 
a) Service offering 
b) Product 
c) Service action 
d) Service 
 
Service per...
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ITIL 4 Foundation Q& A
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ITIL - Answer- Describes how the components and activities of an organization interact to create value through IT-enabled services 
 
This formerly stood for "Information Technology Infrastructure Library" but is no longer an acronym - Answer- ITIL 
 
ITIL Service Value System - Answer- ITIL SVS 
 
ITIL SVS - Answer- Describes how the components and activities of an organization interact to create value through IT-enabled services 
 
- ITIL Service Value Chain 
- ITIL Practices 
- ITIL Guiding...
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ITIL 4 Foundation Practice Exam Questions & Answers 2024/2025
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ITIL 4 Foundation Practice Exam Questions & Answers 2024/2025 
 
 
Which practice includes the classification and ownership of queries and requests from users? 
A. Service desk 
B. Incident management 
C. Change control 
D. Service level management - ANSWERSA. "Service desks provide a clear path for users to report issues, queries, 
and requests, and have them acknowledged, classified, owned, and actioned" 
 
 
Rationals: 
B. Incorrect. The 'incident management' practice deals only with inci...
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ITIL 4 Foundations Exam
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ITIL 4 Foundations Exam
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