Organisational Behaviour (OB) Book Summary - GRADE 9,0

Which of the following is an input variable according to the OB model? A) Group roles B) Power and politics C) Attitudes D) Productivity

Antwoord: A) Group roles

Pauline is a tax accounting manager. Her team is mostly male and she tends to give men higher performance evaluation, because she thinks they’re better with numbers. Which of the following managerial challenges does it represent? A) Globalization B) Changes in workforce demographics C) Technology development D) Diversity

Antwoord: D) Diversity

Christina told her boyfriend she really likes her new colleagues. What did Christina express? A) An attitude B) A mood C) A dynamic affective mental state D) An emotion.

Antwoord: A) An attitude

John told his friends that the new IT system at his work is well-organized and efficient, he is very happy with it. Which component of an attitude did John express? A) Cognitive and affective component. B) Cognitive, affective, and behavioural component. C) Affective and behavioural component. D) Cognitive component.

Antwoord: A) Cognitive and affective component.

Paul identifies strongly with his job as a teacher, his work and the impact he has on his students is very important to his well-being. Which job attitude does it reflect? A) High job involvement B) High organizational commitment C) Job satisfaction D) High psychological empowerment

Antwoord: A) High job involvement

Which of the following statements is FALSE regarding personality? A) In organizational behaviour, personality is conceptualized as traits B) It involves the ways in which individuals react and interact with others C) It is measured using the MPS score D) Personality affects job satisfaction.

Antwoord: C) It is measured using the MPS score

Jessica says that the Myers-Briggs Indicator has a high scientific validity. Daniel says that Myers-Briggs is unrelated to work outcomes such as performance. Who is right? A) Both of them B) Jessica C) Daniel D) No one

Antwoord: C) Daniel

Tom does not feel guilty when his actions hurt his coworkers. In general, his acts without concern of how his actions affect others. Which trait does it reflect? A) Neuroticism B) Machiavellianism C) Psychopathy D) Narcissism

Antwoord: C) Psychopathy

Which of the following is an example of emotion? A) Chris got surprised by his sudden promotion B) Rachel has not been feeling well about her job, but she’s not sure why C) Tim has had a bad day and he’s been feeling very negative all evening D) Rose got fired few weeks ago and she has been depressed since then

Antwoord: A) Chris got surprised by his sudden promotion

Tamara is a shop assistant. When she deals with unpleasant customers, she is very patient, because she knows it is not personal and the person might be having a bad day. Which emotion regulation strategy it is? A) Deep acting B) Emotional suppression C) Cognitive reappraisal D) Mindfulness

Antwoord: C) Cognitive reappraisal