Genesys Cloud Study guides, Class notes & Summaries
Looking for the best study guides, study notes and summaries about Genesys Cloud? On this page you'll find 33 study documents about Genesys Cloud.
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Genesys Cloud Reporting & Analytics Questions And Answers | 2024 Study Solutions 100% Correct Answers
- Exam (elaborations) • 13 pages • 2024
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Genesys Cloud Reporting & Analytics Questions And Answers | 2024 Study Solutions 100% Correct Answers 
 
Genesys Cloud Reporting & Analytics Questions And Answers | 2024 Study Solutions 100% Correct Answers
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Genesys Cloud Reporting & Analytics Already Passed 100% EXAM Questions and CORRECT Answers
- Exam (elaborations) • 14 pages • 2024
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For immediate, at-a-glance monitoring of key indicators and metrics what should you use? 
Performance Dashboards 
To review historical and real-time metrics for the contact center, queues, agents, interactions, 
what should you use? Dynamic Views 
Dynamic views give you the ability to: 1. Customize views to see only the data for the 
dates you need. 
2. Save your current view and settings to return quickly to that data. 
3. Download the data for more analysis or to share with others. 
4. Acti...
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Genesys Cloud Workforce Management TOP Exam Questions and CORRECT Answers
- Exam (elaborations) • 11 pages • 2024
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What is Workforce Management?The process of ensuring that the right staff are at the 
right place at the right time to handle customer interactions within performance objectives. A 
Workforce Management strategy typically includes scheduling, skills management, 
timekeeping and attendance, intraday management, and employee empowerment. 
What are the four primary activities of Workforce Management?1. Forecasting the 
workload 
2. Planning daily and weekly work schedules 
3. Managing agent tim...
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Genesys Cloud Implementation KEY Revision Exam Questions and CORRECT Answers
- Exam (elaborations) • 13 pages • 2024
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What are the features of the Contact Center? 1. Automated Call Distribution (ACD) 
2. Real-time and historical reports 
3. Options to integrate Customer Relationship Management (CRM) software like Salesforce 
or Zendesk, or generally to HTTP REST services 
4. Supervising tools for Quality Management and Workforce Management 
Who uses the collaborate feature? Every member of the organization, regardless of 
their role, uses the Collaborate features. Those requiring telephony services use the 
...
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Genesys Cloud Admin KEY Exam Questions and 100% CORRECT Answers
- Exam (elaborations) • 12 pages • 2024
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Genesys Cloud Collaborate a social media app that helps users collaborate within the 
organization. It also serves as a directory that contains user details such as name, education, 
hobbies, skills, physical location, and department. 
Genesys Cloud Communicate has all the features of collaborate and provides users with 
telephony capabilities. Users can use a SIP phone or WebRTC-based Genesys Cloud phone 
for dialing and receiving calls. 
Genesys Cloud Contact Center offers the customer an ...
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Genesys CCP Exam Prep 2023/2024 with 100% correct answers
- Exam (elaborations) • 15 pages • 2023
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What three components make up the Genesys Cloud platform? - correct answer 1. Collaborate 
2. Communicate 
3. Contact Center 
 
What are the 5 key features of Genesys Cloud Contact Center? (Select all that apply) 
 
1. Agent Interface 
2. Contact Center Management 
3. AWS 
4. ACD 
5. Process Automation 
6. Scripts 
7. Reports, Dashboards and Views 
8. Interfaces 
9. Containers - correct answer 1. Agent Interface 
2. Contact Center Management 
4. ACD 
6. Scripts 
7. Reports, Dashboards and ...
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Genesys Certified Cloud Partner (CCP) exam 2023/2024 with 100% correct answers
- Exam (elaborations) • 25 pages • 2023
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Which one of the Genesys Reference Resources provides the latest community threads and status of the Genesys Cloud on its home screen? 
a. Genesys Knowledge Network 
b. Genesys Cloud ResourceCenter 
c. Genesys Cloud Community - correct answer a. Genesys Knowledge Network 
 
Which one of the Genesys reference resources is the best place for trouble shooting configuration and feature descriptions as well as releases? 
a. Genesys Knowledge Network 
b. Genesys Cloud ResourceCenter 
c. Genesys Clou...
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Genesys Cloud Admin exam 2023/2024 with 100% correct answers
- Exam (elaborations) • 13 pages • 2023
- Available in package deal
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Genesys Cloud Collaborate - correct answer a social media app that helps users collaborate within the organization. It also serves as a directory that contains user details such as name, education, hobbies, skills, physical location, and department. 
 
Genesys Cloud Communicate - correct answer has all the features of collaborate and provides users with telephony capabilities. Users can use a SIP phone or WebRTC-based Genesys Cloud phone for dialing and receiving calls. 
 
Genesys Cloud Cont...
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Genesys Cloud CX Contact Center exam 2023/2024 with 100% correct answers
- Exam (elaborations) • 14 pages • 2023
- Available in package deal
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Which one of the following Genesys Cloud CX Contact Center features is most useful in getting a customer to the proper agent in the shortest amount of time? 
- Workforce Management 
- ACD 
- Quality Management 
- Scripts - correct answer ACD 
 
Which one of the following Genesys Cloud CX Contact Center features is used to set up a flow that prompts incoming customer calls to press a number in order to access a specific person or department? 
- Architect 
- Workforce Management 
- Scripts 
- Qu...
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Genesys Cloud CX Contact Center exam 2023/2024 with 100% correct answers
- Exam (elaborations) • 14 pages • 2023
- Available in package deal
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- $17.49
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Which one of the following Genesys Cloud CX Contact Center features is most useful in getting a customer to the proper agent in the shortest amount of time? 
- Workforce Management 
- ACD 
- Quality Management 
- Scripts - correct answer ACD 
 
Which one of the following Genesys Cloud CX Contact Center features is used to set up a flow that prompts incoming customer calls to press a number in order to access a specific person or department? 
- Architect 
- Workforce Management 
- Scripts 
- Qu...