Exam (elaborations)
Genesys Cloud Implementation KEY Revision Exam Questions and CORRECT Answers
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What are the features of the Contact Center? 1. Automated Call Distribution (ACD) 2. Real-time and historical reports 3. Options to integrate Customer Relationship Management (CRM) software like Salesforce or Zendesk, or generally to HTTP REST services 4. Supervising tools for Quality Management and Workforce Management Who uses the collaborate feature? Every member of the organization, regardless of their role, uses the Collaborate features. Those requiring telephony services use the Communicate features. What roles have contact center communications responsibilities? 1. Contact Center Agents 2. Supervisors 3. Telephony Administrators 4. Super Administrators
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Institution
Genesys Cloud
Course
Genesys Cloud
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Written for
- Institution
- Genesys Cloud
- Course
- Genesys Cloud
Document information
- Uploaded on
- April 14, 2024
- Number of pages
- 13
- Written in
- 2023/2024
- Type
- Exam (elaborations)
- Contains
- Questions & answers
Subjects
- genesys cloud
- genesys
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genesys cloud implementation
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