Exam (elaborations)
Genesys Cloud Admin KEY Exam Questions and 100% CORRECT Answers
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Genesys Cloud Collaborate a social media app that helps users collaborate within the organization. It also serves as a directory that contains user details such as name, education, hobbies, skills, physical location, and department. Genesys Cloud Communicate has all the features of collaborate and provides users with telephony capabilities. Users can use a SIP phone or WebRTC-based Genesys Cloud phone for dialing and receiving calls. Genesys Cloud Contact Center offers the customer an all-in-one contact center solution for customer engagement through multi-communication channels, such as voice, fax, email, webchat, SMS, social media, and callbacks.
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Institution
Genesys Cloud
Course
Genesys Cloud
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Written for
- Institution
- Genesys Cloud
- Course
- Genesys Cloud
Document information
- Uploaded on
- April 14, 2024
- Number of pages
- 12
- Written in
- 2023/2024
- Type
- Exam (elaborations)
- Contains
- Questions & answers
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