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CHAA Exam Questions and Answers (Graded A)CHAA Exam Questions and Answers (Graded A)CHAA Exam Questions and Answers (Graded A)CHAA Exam Questions and Answers (Graded A) Internal and external - ANSWER-Patient access service's customers are_____________________. External Customers - ANSWER-is Vital to ensure a positive healthcare experience for patients. Demonstrating compassion - ANSWER-is as significant (important) as competence in assuring that a clean & accurate claim is generated. ...

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CHAA correct answer: Certified Healthcare Access Associate NAHAM correct answer: The National Association of Healthcare Access Management AIDET correct answer: Acknowledge, Introduce, Duration, Explanation and Thanks Active Customer Feedback correct answer: occurs when the provider requests information from the patient. Ex. Customer surveys, Customer comment cards and Customer callback programs Passive Customer Feedback correct answer: Is the formal and informal process of obtai...

Under Title III of the Americans with Disabilities Act, hospitals are required to: - Provide resources to eliminate barriers in communication. What is not important when initiating a patient satisfaction survey? - What data measures are needed to care for patient. Which is not a purpose of any quality improvement program? - Blame someone for the mistake Which of the following is not a patient satisfaction survey? - CMS survey Communication is: - Exchanging information with the patient Whi...

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