Chaa Study guides, Class notes & Summaries

Master Study Guide I Pre-Encounter Customer Service impressions are formed by the staff's ATTITUDE (state of mind) and BEHAVIOR (action/reaction) towards them. correct answer: 1.ATTITUDE / BEHAVIOR _____________ may be any patient, family member, visitor, physician, other hospital personnel, third party payer, vendors, suppliers, etc. correct answer: 2.CUSTOMERS Internal customers are people in other____________, fellow ___________, management, information services, etc. within the...

CHAA - Certified Healthcare Access Associate NAHAM - The National Association of Healthcare Access Management AIDET - Acknowledge, Introduce, Duration, Explanation and Thanks Active Customer Feedback - occurs when the provider requests information from the patient. Ex. Customer surveys, Customer comment cards and Customer callback programs Passive Customer Feedback - Is the formal and informal process of obtaining and responding to patient compliments and concerns. Ex. Reviewing letters fr...

CHAA Exam Questions With 100% Correct Answers 2023

CHAA 2023 Study Guide(Certified Healthcare Access Associate Study Guide) With Correct Answers!!

Under Title III of the Americans with Disabilities Act, hospitals are required to: - ANS - Provide resources to eliminate barriers in communication. What is NOT important when initiating a patient satisfaction survey? - ANS - What data measures are needed to care for a patient What is not a purpose of any quality improvement program? - ANS - Blame someone for the mistake Which of the following is not a patient satisfaction survey: - ANS - CMS Survey Communication is: - ANS - Exchanging in...

Customer service impressions are formed by the staff's ______ and _______ towards them. - ANSWER-attitude and behavior _______ may be any patient, family member, visitor, physician, other hospital, personnel, third party payer, vendors, suppliers, etc. - ANSWER-Customers Internal customers are people in other _______ , fellow ______, management, information services, etc. within the __________ who all work together in caring for the patient. - ANSWER-departments, employees, organization ...

CHAA Certification Exam 2023

CHAA Exam Questions And Answers With Verified Solutions 2023 Medicare Two-midnight rule What is the CMS rule that states that an inpatient stay must cross two midnights to be paid for under Medicare part A? OIG Which program is responsible for protecting the integrity of the Hospital and Human Services (HHS) program by detecting and preventing fraud? 7 An effective compliance level has a minimum of how many levels? Creating standards of privacy Part of an effective compliance program Not...

1. A financial counselor/Financial Assistance: In accordance with Section 501(r) regulations through the Affordable Care Act, a hospital must establish a written financial assistance policy and make it available to patients. 2. Batch Processing: Execution of a series of jobs in a computer program without manual intervention; it is used to help maximize the use of computer resources and stabilize response time by performing system-intensive work during hours when users are less likely to require...

CHAA Exam 2023-2024 Questions and Answers 100% CorrectCHAA Exam 2023-2024 Questions and Answers 100% CorrectCHAA Exam 2023-2024 Questions and Answers 100% CorrectCHAA Exam 2023-2024 Questions and Answers 100% Correct CHAA - ANSWER-Certified Healthcare Access Associate NAHAM - ANSWER-The National Association of Healthcare Access Management AIDET - ANSWER-Acknowledge, Introduce, Duration, Explanation and Thanks Active Customer Feedback - ANSWER-occurs when the provider requests informa...