Mystery shopper Samenvattingen, Aantekeningen en Examens

Observation - ANSWER Does not involve questioning respondents - Involves recording respondent's actions - Setting is important (natural vs. contrived) - Advantages: objective, accurate Communication - ANSWER Involves questioning respondents - Involves respondents in completing a questionnaire - Advantages: versatility, speed, cost Data collected through observation - ANSWER Retail store traffic Shopper behavior Expressive behavior Verbal behavior Physical objects Structure - A...

MKT 3340 Exam 2 – Morris accuObservation - ANSWER Does not involve questioning respondents - Involves recording respondent's actions - Setting is important (natural vs. contrived) - Advantages: objective, accurate Communication - ANSWER Involves questioning respondents - Involves respondents in completing a questionnaire - Advantages: versatility, speed, cost Data collected through observation - ANSWER Retail store traffic Shopper behavior Expressive behavior Verbal behavior Ph...

decision making correct answers structured approach 5 step marketing research approach correct answers define the problem. develop the research plan. collect relevant information. develop findings. take marketing actions concepts correct answers ideas about products methods correct answers approaches to collect data internal data correct answers inside the firm. inputs are efforts expended to make sales. outcomes and results of marketing efforts external data correct answers outsi...

Observation - ANSWER Does not involve questioning respondents - Involves recording respondent's actions - Setting is important (natural vs. contrived) - Advantages: objective, accurate Communication - ANSWER Involves questioning respondents - Involves respondents in completing a questionnaire - Advantages: versatility, speed, cost Data collected through observation - ANSWER Retail store traffic Shopper behavior Expressive behavior Verbal behavior Physical objects Structure - A...

Decision making in business - -Plays a significant part in business + decisions made can make or break a business. -Examples of situations where decisions have resulted in business growth, increases in market share, market leadership. -Instances where bad decision making has resulted in loss of potential growth and even lead to closure. Structures of Data Collection - -Two types of research- primary and secondary -Information can be internal or external What is primary research? - Inform...

S.O.L.E.R *squarely face the person *open your posture *lean towards the sender *eye contact maintained *relax while attending - ANSWER Actively attending (enhance listening) Need satisfaction selling - ANSWER Based on the simple recognition that customers buy products to satisfy their needs Need - ANSWER Desire to improve or accomplish something G.I.S.T - ANSWER Greet Inquiring Suggest Thanking Retail customer experience (RCE) - ANSWER Mystery shopper ????? Post office...

USPS Window Clerk/Retail S.O.L.E.R *squarely face the person *open your posture *lean towards the sender *eye contact maintained *relax while attending - CORRECT ANSWER Actively attending (enhance listening) Need satisfaction selling - CORRECT ANSWER Based on the simple recognition that customers buy products to satisfy their needs Need - CORRECT ANSWER Desire to improve or accomplish something G.I.S.T - CORRECT ANSWER Greet Inquiring Suggest Thanking Retail custo...

G.I.S.T. greet, inquire, suggest, thank Mystery Shopper Greet. ask the hazmat, offer priority mail express, Offer specific additional product and explain Mail-ability standards rectangular, altleast 3 1/2 inches in height, atleast 5 inches in length, atleast .007 inches thick incorrect address placement can make a mailable letter un-mailable no fee, surcharge, or additional postage can make a non mailable letter mailable maximum dimensions for priority 70...

USPS 421 Window Clerk Exam 2023/2024 Questions and Answers (Graded A) USPS 421 Window Clerk Exam 2023/2024 Questions and Answers (Graded A) USPS 421 Window Clerk Exam 2023/2024 Questions and Answers (Graded A) G.I.S.T. - ANSWER-greet, inquire, suggest, thank Mystery Shopper - ANSWER-Greet. ask the hazmat, offer priority mail express, Offer specific additional product and explain Mail-ability standards - ANSWER-rectangular, altleast 3 1/2 inches in height, atleast 5 inches in length, atl...

S.O.L.E.R *squarely face the person *open your posture *lean towards the sender *eye contact maintained *relax while attending Actively attending (enhance listening) Need satisfaction selling Based on the simple recognition that customers buy products to satisfy their needs Need Desire to improve or accomplish something G.I.S.T Greet Inquiring Suggest Thanking Retail customer experience (RCE) Mystery shopper ????? Post office motto Clean stocked and friendly everyday ...