Net promoter score Samenvattingen, Aantekeningen en Examens

Qualtrics - Exam Questions With Answers Drill Down - ANS Which specialty question type requires setup outside of Qualtrics; for example, with the aid of an Excel spreadsheet or another application that formats CSV files. Descriptive Text - ANS Which question type below would be most suitable for you to display a set of instructions, an introduction, or a static consent form in your survey? -Side by side -Text Entry -Descriptive Text -Rank Order Matrix - ANS Which of th...

When did the term CX enter the lexicon? - Around 2010 What are the four main avenues that Qualtrics sees its customers translating CX into financial impact? - Customer Retention, Customer Lifetime Value, Cost to Serve, Cost of Acquisition What are the three types of CX programs? - Strategic, transactional, and digital Name four common CX metrics - Net Promoter Score® Customer Satisfaction (CSAT) Customer Effort Score (CES) Share of Wallet

Qualtrics – Exam Questions and Answers Already Passed Which specialty question type requires setup outside of Qualtrics; for example, with the aid of an Excel spreadsheet or another application that formats CSV files. Drill Down Which question type below would be most suitable for you to display a set of instructions, an introduction, or a static consent form in your survey? -Side by side -Text Entry -Descriptive Text -Rank Order Descriptive Text Which of the question types b...

BUAD 331 UTK EXAM 1d) form, time, and place - correct answer which economic utilities are associated with supply chain management? a) exchange, time and place b) exchange, time, and value c) form, exchange, and time d) form, time, and place e) form, time, and integration c) a complete network of companies that work together to provide a good or service for the end-use consumer - correct answer which statement best describes what a supply chain is? a) a simple series of suppliers, ...

CX Certification | Questions and Correct Solutions Latest Update 2024 When did the term CX enter the lexicon? - Answer - Around 2010 What are the four main avenues that Qualtrics sees its customers translating CX into financial impact? - Answer - Customer Retention, Customer Lifetime Value, Cost to Serve, Cost of Acquisition What are the three types of CX programs? - Answer - Strategic, transactional, and digital Name four common CX metrics - Answer - Net Promoter Score® Customer Satisfa...

Who plays a role in creating a positive customer experience at your dealership? - Answer-Everyone Which CX Dashboard functionality helps sift through survey data? - Answer-Filters How do you opt-in to receive email notifications when new cases are generated? - Answer-Click the Profile icon in the left navigation panel to select your notification settings If the available resources and bonus materials do not provide the answers you seek, you should _________________. - Answer-contact the InM...

Where can you find a link to Stellantis-specific reference guides, training videos, quick start guides and the full list of CX survey questions? - Information and Resources link on DealerCONNECT and on the CX Dashboard Homepage On the Case Management Form, click the _____ tab to see the full details of the customer survey that triggered the case. - Response The Net Promoter Score (NPS) is based on the responses to which question? - "How likely are you to recommend this dealership to a fri...

Qualtrics Research Core Expert Exam Questions With 100% Correct Answers To insert a pre-made demographics or satisfaction scale question from the Qualtrics Library, choose Import Questions From, then Select Qualtrics Library, followed by Survey Library. a. true b. false - answera. True You were using Edit Multiple, but after you collected a few responses you noticed it was gone. Why did this happen? a. You began collecting actual responses b. You paused response collection c. You began...

What is the transition of trust? - The SSR and sales rep are present during the first service of the account and have the responsibility of ensuring the customer's needs are met when transferred from the sales rep to the SSR What are the main actions of the customer coaching portion of the Onboarding process? - SSR reviews the invoice and turn-in history with the contact to ensure the customer is maximizing the value of the program while also building trust in Cintas' processes ROLE PLAY...

CXEXAM CX DASHBOARD TUTORIAL QUESTIONS AND ANSWERS RATED A+ A POSITIVE NET PROMOTER SCORE (NPS) MEANS THAT YOUR DEALERSHIP HAS ____________ MORE PROMOTERS THAN DETRACTORS AFTER A CASE HAS BEEN TRIGGERED, IT IS CRITICAL TO CONTACT THE CUSTOMER WITHIN _________ 24 HOURS HOW DO YOU OPT-IN TO RECEIVE EMAIL NOTIFICATIONS WHEN NEW CASES ARE GENERATED? CLICK THE PROFILE ICON IN THE LEFT NAVIGATION PANEL TO SELECT YOUR NOTIFICATION SETTINGS HOW LONG AFTER STELLANTIS RECEIVES THE RECORD ...