Experience in tourism Samenvattingen, Aantekeningen en Examens

IOP3703 Exam Memo Part 1 – The competent human being: The latest research shows the importance of developing employees on all levels of the organisation on a continual basis. Human Capacity Development – the focus is on developing behaviour, skills, attitudes and competencies that will enhance the overall quality of a person’s work life. Growth Psychology’s aim is to find and define a healthy personality. They argue that it is necessary for human beings to strive for that a...

(1) What stages do groups pass through? 1. Idea generation, implementation and termination. 2. Introduction, high productivity and decline. 3. Initiation, evolution, maturation and decline. 4. Forming, storming, norming, performing and adjourning. (2) How would you describe a work group? 1. A group whose individual efforts result in a performance that is greater than the sum of the individual inputs. 2. A group that primarily interacts to share information and to make decision...

what is the industry term used to describe the sum of prices paid by a business's customers? -daily receipts -profit -profits less expenses -total revenues -total revenues historically, what concept have hospitality managers chiefly used to calculate their selling prices? -income -revenue -costs -profits -costs what is an algebraic equivalent of the formula: sales=costs+profit? -profit=sales-costs -costs=sales+profits -costs=profit-sales -prof...

CHAPTER Version A I. True or _________ 1. _________ 2. _________ 3. _________ 4. _________ 5. known as suppliers. II. Write down the letter of the answer that best answers the question or completes the statement. _________ 6. The term VFR travel refers to: A. Visiting Friends and Relatives B. Very Frequent Reservations C. Very Favorable Restrictions D. Trick question: VFR refers to nothing _________ 7. Which of the following is not a sector of the travel industry? A. Corporate t...

Final Exam ReviewOften seen as a measure of time, and usually means the time left over after work, sleep, household chores and personal obligations have been completed. - correct answer Leisure Time Variety of activities to be undertaken during leisure time. - correct answer Recreation A space or location that includes particular attractions and configurations of vacation resorts, infrastructure to support. - correct answer Local Scale The activities of a person traveling to and staying...

Final Exam ReviewOften seen as a measure of time, and usually means the time left over after work, sleep, household chores and personal obligations have been completed. - correct answers Leisure Time Variety of activities to be undertaken during leisure time. - correct answers Recreation A space or location that includes particular attractions and configurations of vacation resorts, infrastructure to support. - correct answers Local Scale The activities of a person traveling to and stay...

THM Final 5-10 A process through which parties who see different aspects of a problem can constructively explore their differences and search for solutions that go well beyond their limited vision of what is possible. - collaboration In describing the success of pro-poor tourism in South Africa the importance of a company's legitimacy among local institutions was identified as really important. This legitimacy among local institutions is called - social license to operate Mason say...

When we look at history, we see that during periods when many people shared a common currency, a common language and/or a common culture there tended to be correct answer: Relatively more travel and tourism Thinking about Atlantic City casinos and their ability to attract a visitor from the Philadelphia area, what role is played by Philadelphia area casinos such as SugarHouse, Parx, and Harrah's Philadelphia? correct answer: they act as intervening opportunity Pine and Gilmore suggested...

hospitality spirit correct answers -begins with each and every time we have a guest encounter -passion to give pleasure to others "creating memorable experiences for others and being an Ambassador of the world, adding warmth and caring service spirit correct answers people who are happy to do something extra to make a guests' experience memorable service correct answers -"the act of means of serving" -to "provide goods and services for" and "be of assistance to" pineapple cor...

Final Exam ReviewOften seen as a measure of time, and usually means the time left over after work, sleep, household chores and personal obligations have been completed. - correct answers Leisure Time Variety of activities to be undertaken during leisure time. - correct answers Recreation A space or location that includes particular attractions and configurations of vacation resorts, infrastructure to support. - correct answers Local Scale The activities of a person traveling to and stay...