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HMPYC80 Assignment 3 2023 (R.R.I Revised Criteria)
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Document gets 83% with evidence from the article for each point of the R.R.I revised criteria plus a simplified table with all the answers. This is a supporting document, not a memo. Link to download article included. ARTICLE USED: Harry, N. (2021) Call centre Agents' emotional intelligence.....
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