Summary Business Process Management, Operations Management

What is Operations management about?

Antwoord: The activities, decisions and responsibilities of managing the production and delivery of products and services

What are Operations managers?

Antwoord: the staff of the organization who have particular responsibility for managing some or all of the resources; also perspective on operations strategy.

The 3 Core functions of an organization are:

Antwoord: 1. The marketing function (including sales); 2. The product/service development function; 3. The operations function.

Broad definition of operations is:

Antwoord: all the activities necessary for the fulfillment of customer requests. Or Operations management uses resources to appropriately create outputs that fulfill defined market requirements.

What is a Transformation process model?

Antwoord: a model that describes operations in terms of their input resources, transforming processes and outputs of goods and services.

Transformed resources are...?

Antwoord: the resources that are treated, transformed or converted in a process, usually a mixture of materials (manufacturing companies), information (bank headquarters), customers (hairdressers).

Transforming resources are...?

Antwoord: the resources that act upon the transformed resources, usually classified as facilities (the buildings, equipment and plant of an operation) and staff (the people who operate, maintain and manage the operation).

Input-transformation-output process order is:

Antwoord: - Inputs - Transformation process - Output: products and services - Customers

3 Levels of analysis are...?

Antwoord: 1. The process: a network of resources with flow between them; 2. The operation: a network of processes with flow between them; 3. The supply network: a network of operations with flow between them.

Fill in: All parts of the business manage ... so all parts of the business have an ... role and need to understand ... management principles.

Antwoord: All parts of the business manage processes so all parts of the business have an operations role and need to understand operations management principles.